Office and Patient Coordinator
About The Position
The Office and Patient Coordinator provides administrative and clerical support to program staff and assists patients with care needs in an adolescent intensive outpatient program. The role combines administrative duties with supervised clinical work and may suit a new graduate beginning a career in behavioral health. Clinical care is provided as directed by and under the supervision of an assigned clinical supervisor. The position also assists with insurance verification, concurrent reviews, and billing procedures. The role supports patient care, regulatory compliance, and community integration. Patient care duties include assisting with admissions and consents, providing supervised group and individual services, supporting coordination of care, maintaining medical records, and handling program-related supplies and logs. The coordinator also performs billing functions and helps ensure insurance reviews are completed. Community-related duties include participating in customer service training, maintaining community education contacts, and contributing to a cohesive team environment.
Requirements
- Bachelor’s degree preferred.
- Experience performing administrative or clerical duties.
- Experience working with computers and electronic medical records.
- Knowledge of community resources for adolescents.
Nice To Haves
- Experience providing care to adolescents.
Responsibilities
- Provide patient care and help ensure patients’ needs are met while at the program.
- Provide group and individual services to patients under the supervision of a clinical supervisor.
- Complete the Census report as directed.
- Assist patients with consents and the admission process as directed.
- Take patient vital signs as directed.
- Participate in treatment team meetings and coordination of care when needed.
- Coordinate snacks for patients.
- Complete medical records, including filing and form tracking.
- Maintain inventory of supplies.
- Complete refrigerator logs and take necessary action when temperature variances occur.
- Comply with applicable regulations.
- Perform billing functions as directed.
- Ensure patient insurance verification and concurrent reviews are completed.
- Demonstrate an understanding of community education definitions and activities.
- Participate in customer service training related to community integration.
- Keep community education contacts up to date as directed.
- Participate in a cohesive team environment to support program success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
