OFFICE AND OPERATIONS COORDINATOR

Bottom Line•Houston, TX

3d•$41,000 - $48,000•Onsite

About The Position

Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students of color from under-resourced communities as they get into college, graduate, and go far in life. We achieve this mission by providing one-on-one guidance during the college application process through college graduation and the successful launch of their careers. Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates. When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and extremely proud of the work we do. Overview: Reporting to the executive director, the Office and Operations Coordinator is an exciting role to support the operations of a thriving, fast-paced non-profit organization serving first-generation college students from low-income backgrounds. The Office and Operations Coordinator will have the opportunity to work with our students, staff, leadership, and external vendors. The ideal candidate is someone who can manage multiple tasks and competing priorities with tact and a high attention to detail. The main areas of responsibility are office operations, administrative support, customer service, and IT support.

Requirements

At least 3 year of relevant work experience
Work authorization
Demonstrated commitment to Bottom Line’s mission, vision, and core values
Demonstrated comfortability with technology and ability to troubleshoot
Ability to work both autonomously and collaboratively
Customer service orientation and approach, both in working with our students and staff
Strong attention to detail and project management skills
Ability to manage competing priorities and timelines

Nice To Haves

Associate or bachelor’s degree, or progress toward a degree
Experience managing office operations, facilities, or administrative support
Experience in front desk, hospitality, or event support
Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values

Responsibilities

Oversee the proper use, functionality, and cleanliness of the Bottom Line office space and equipment
Ensure proper maintenance and availability of office furniture
Manage inventory and ordering of all office materials and supplies
Deliver best-in-class support to all members of the Bottom Line community by answering questions, directing them to the appropriate parties, and/or taking detailed messages
Manage student sign-in process and have knowledge of students in the office at all times
Confirm appointments for Access students
Maintain a welcoming environment as the primary front desk staff person
Accept and distribute packages and mail deliveries
Maintain relationships with landlord, external vendors, and other facilities personnel
Support the executive director with scheduling and administrative support (copies, meeting preparations, and follow-up)
Provide organizational and logistical support for office-wide events and activities, including scheduling, set-up, catering, communications, clean-up/breakdown, etc.
Provide organizational and logistical support for all-staff meetings as well as other standing meetings upon request
Conduct relevant onboarding training sessions for new employees related to office logistics, technology, and operations
Coordinate front desk coverage
Assist with prospect research and preparation of donor briefings
Prepare meeting materials, presentations, agendas, and supporting documents
Maintain records related to board members, donors, funders, and community partners
Support gift processing and acknowledgments
Track/Coordinate logistics for donor cultivation, fundraising, and community engagement events
Support grant administration and tracking of key deadlines and deliverables
Serve as the technology point person for all IT issues, troubleshooting where appropriate, and contacting vendors as needed
Maintain regular contact with Bottom Line Operations and Technology Department
Ensure equipment is functioning and ready for use each day, including Computers, Phones, Network, Copiers/Printers, and mailing machinists.
Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community