Office and Customer Coordinator

FSC Cutting Tools•Greenville, SC

3d•Hybrid

About The Position

We are seeking a detail-oriented and organized Office Coordinator to support daily administrative operations, customer service activities, and warehouse functions. This role serves as a primary point of contact for customers regarding shipment inquiries, order status updates, and delivery issues. The ideal candidate will be proficient in Microsoft Excel and Word, possess strong communication skills, and be willing to assist with light warehouse duties, including hand-picking orders as needed.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Excel and Microsoft Word is a MUST
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Ability to lift up to 40 pounds and perform hand-picking duties as needed.

Nice To Haves

Previous office administration, customer service, logistics, or shipping experience preferred.
Experience with inventory management or shipping software.
Knowledge of freight, parcel shipping, and tracking systems.
Strong problem-solving and customer service abilities.

Responsibilities

Respond to customer inquiries regarding shipment status, delivery schedules, tracking information, and order discrepancies.
Coordinate with warehouse staff and transportation providers to resolve shipping and delivery issues.
Process and maintain shipping documentation, customer records, and order information.
Prepare reports, spreadsheets, and correspondence using Microsoft Excel and Microsoft Word.
Answer phones, respond to emails, and provide professional customer support.
Maintain accurate records of customer interactions and shipment updates.
Assist with inventory tracking and order management.
Perform hand-picking of products and prepare orders for shipment when operational needs require.
Support general office administration, filing, data entry, and other clerical duties.
Ensure compliance with company procedures and safety standards.