Office Administrator
About The Position
Bailey Plumbing, Heating and Cooling is looking for a friendly, organized Office Administrator for their Wall Township, NJ, location. In this role, you'll be the first point of contact for our customers, helping schedule service appointments, answer questions, and ensure our office operations run efficiently. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to hear from you! About Bailey: Since 1989, Bailey Plumbing, Heating & Cooling has proudly provided trusted plumbing, heating, and air conditioning services to homeowners throughout Central New Jersey. As a family-owned and operated business, we've built our reputation on quality workmanship, honest service, and lasting customer relationships. At Bailey, we believe exceptional customer experiences begin with exceptional employees. That's why we're committed to creating a positive, supportive workplace where our team members can grow and succeed.
Requirements
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Comfortable using computers and learning scheduling and dispatch software
- Strong attention to detail and problem-solving skills
- Positive attitude with a genuine commitment to providing outstanding customer service
Nice To Haves
- At least 1 year of customer service, call center, dispatch, or office administration experience preferred
- HVAC, plumbing, or home service industry experience is a plus
Responsibilities
- Answer incoming customer calls with professionalism, courtesy, and a positive attitude
- Schedule, reschedule, and confirm service appointments using company scheduling software
- Respond to customer questions and concerns while delivering an outstanding customer experience
- Communicate appointment updates and service information clearly and accurately
- Perform general office administrative tasks, including filing, data entry, and maintaining customer records
- Maintain accurate documentation and ensure customer information is up to date
- Provide administrative support to the office team and assist with additional duties as assigned
Benefits
- Weekly pay with direct deposit
- Paid time off (PTO) and paid holidays
- Health and dental insurance
- Company-paid life insurance
- Short-term and long-term disability coverage
- 401(k) retirement plan
- A supportive, family-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
