Office Administrator

United Scrap Metal Inc•Cicero, IL

12d•Onsite

About The Position

The Office Administrator/ Customer Excellence Support provides administrative support and customer service to both internal and external customers. This role supports the execution of timely customer-related requests and provides continuous support to Sales and Operations Team goals.

Requirements

Must be in the office five days a week from 8 am to 5 pm.
Must be punctual and arrive at work on time (8 am).
Ability to answer and transfer calls on a multi-line phone system.
Ability to accept deliveries, sort mail, and maintain phone lists.
Ability to handle sensitive and/or confidential documents and information.
Ability to communicate with the manager and customers on job or deadline issues.
Ability to establish a positive image to both internal and external customers while delivering superior customer service.
Ability to provide administrative support to the Sales Team and Operations Department.
Ability to support ongoing continuous improvement while developing knowledge of our customer and supplier base.
Ability to professionally handle and efficiently route incoming calls and walk-in customers.
Ability to assist with customer requests and serve as a resource.
Ability to provide internal support to sales team and operations teams.
Ability to facilitate the execution of timely customer payables and monthly closes.
Ability to print other USM location breakdowns.
Ability to demonstrate timely execution of accurate customer data input and reports.
Ability to operate with integrity and confidentiality while upholding ethical standards of the organization.
Ability to develop accounting-based solutions while implementing new systems, procedures, and internal programs.
Ability to send requested information to customers using established templates.
Ability to organize/file monthly customer breakdowns and forward them to the Recycling Consultant.
Ability to organize monthly payables and forward them to the Accounting Department.
Ability to handle customer inquiries.
Ability to perform customer account setup / database maintenance.
Ability to execute purchase contract creation / maintenance.
Ability to expedite customer load breakdown to provide timely information or payment.
Ability to execute material breakdown & customer pricing input.
Must demonstrate competency in all aspects of the job and company objectives.
Demonstrate understanding of company policies, rules and training.
Pass a pre-employment physical, background and credit check.
Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation.
Basic on-the-job training that satisfies the Primary Objectives of the specific position.
US-SOP-01 United in Safety Manual training.
US-F11 QEH&S Policy training.
US-SOP-03 Team Member Handbook training.

Nice To Haves

Bilingual (English and Spanish)
Previous similar position and/or industry experience
Experience with industry software, especially knowledge of Shared Logic

Responsibilities

Be in the office five days a week from 8 am to 5 pm.
Be punctual and arrive at work on time (8 am).
Answer and transfer calls on a multi-line phone system.
Accept deliveries, sort mail, and maintain phone lists.
Handle sensitive and/or confidential documents and information.
Communicate with the manager and customers on job or deadline issues.
Establish a positive image to both internal and external customers while delivering superior customer service.
Provide administrative support to the Sales Team and Operations Department.
Support ongoing continuous improvement while developing knowledge of our customer and supplier base.
Professionally handle and efficiently route incoming calls and walk-in customers.
Assist with customer requests and serve as a resource.
Provide internal support to sales team and operations teams.
Facilitate the execution of timely customer payables and monthly closes.
Print other USM location breakdowns.
Demonstrate timely execution of accurate customer data input and reports.
Operate with integrity and confidentiality while upholding ethical standards of the organization.
Develop accounting-based solutions while implementing new systems, procedures, and internal programs.
Send requested information to customers using established templates.
Organize/File monthly customer breakdowns and forward them to the Recycling Consultant.
Organize monthly payables and forward them to the Accounting Department.
Handle customer inquiries.
Perform customer account setup / database maintenance.
Execute purchase contract creation / maintenance.
Expedite customer load breakdown to provide timely information or payment.
Execute material breakdown & customer pricing input.
Demonstrate competency in all aspects of the job and company objectives.
Demonstrate understanding of company policies, rules and training.
Perform other duties as assigned.
Pass a pre-employment physical, background and credit check.
Fulfill flexible scheduling requirements as determined by the manager and / or business needs of the operation.
Complete basic on-the-job training that satisfies the Primary Objectives of the specific position.
Complete US-SOP-01 United in Safety Manual training.
Complete US-F11 QEH&S Policy training.
Complete US-SOP-03 Team Member Handbook training.