Office Administrator - 12-month contract

The Canada Life Assurance Company • Kitchener, ON

1d • CA$36,900 - CA$49,800 • Onsite

About The Position

The Office Administrator supports the mailroom function for our Kitchener National Office. This role is responsible for a variety of tasks that could include office reception for guests, general mailroom duties, and scanning, digitizing, uploading, and proper organizing of various documentation at high volumes. The Office Administrator is required to be onsite 5/days per week. Temporary 12-month role.

Requirements

• French comprehension (reading and writing in french) is required.
• Completion of Secondary School, or equivalent.
• Excellent customer service skills.
• Strong time management skills and ability to multi-task and prioritize work in a fast paced environment.
• Excellent organizational skills.
• High degree of accuracy and attention to detail.

Nice To Haves

• Experience in the insurance/financial services industry is an asset.

Responsibilities

• Provide office reception for guests, carrier representatives and advisors.
• Provide customer service to both clients and advisors via telephone, email, or in person.
• Manage centralized email communication and distribution.
• Maintain the cleanliness of common areas, such as reception and mailroom.
• Assist and back up to mailroom duties to include preparing incoming and outgoing mail for distribution in a corporate centralized environment.
• Organize and file advisor information including policies, mail and transaction confirmations at high volumes.
• Order and maintain sufficient office supplies.
• Scan, digitize, and email various documentation at high volumes.
• Upload and save scanned documents to shared folders.
• Organize and file documents separated by urgent and non-urgent items.
• File documents into the appropriate branch folders for processing.
• Review back office system as required to confirm advisors information and ensure delivery to proper branch.
• Send advisor notices through the advisor portal (BSA).
• Perform periodic quality checks.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED