Off Admin - Res Ctr

Clear Creek County, Colorado•Idaho Springs, CO

5d•Onsite

About The Position

Under limited supervision of the Office Administrator-Human Services, the Division Director of Health and Human Services, or the Public Health Nurse, this position performs lead secretarial and skilled administrative work for entities at the Resource Center and oversees management of the Clear Creek Resource Center facility. The role works with County departments and outside agencies, coordinates shared programs and funding opportunities, helps ensure customer issues and collaboration across Health and Human Services and other Resource Center services are handled appropriately and promptly, and carries out special projects for entities located at the Resource Center. The position also supports public-facing and community health services, including maintaining client records, contacting clients and members of targeted groups, distributing educational materials, and referring community members to services such as Medicaid and CHP+. It learns about available county resources and directs residents to appropriate services, participates in county events for families with children ages 0–21, and provides monthly updates to supervisors.

Requirements

High school diploma or GED equivalent.
At least four years of progressively responsible clerical and/or secretarial experience.
Proficient use of PCs, Microsoft Office Suite products, and basic office equipment.
Knowledge of administrative and clerical procedures and systems, including word processing, file and records management, form design, and office procedures and terminology.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to listen attentively, understand others’ points, ask appropriate questions, and avoid interrupting at inappropriate times.
Skill in managing one’s own time and the time of others.
Ability to maintain high ethical and professional standards.
Effective written and oral communication skills, including the ability to transmit and receive information, keep customers and colleagues informed, and listen.
Ability to maintain courteous and effective working relationships with the public, County departments, coworkers, and other agencies.
Ability to prepare and deliver oral presentations.
Tact and courtesy when dealing with County and other public officials and the general public.
Ability to adapt to stressful conditions and interactions with people who are under stress.
Must pass a criminal background check.
Must be a U.S. citizen or have legal authorization to work in the United States.

Nice To Haves

Associate degree.

Responsibilities

Prepare reports and materials for distribution to departments.
Assist with public relations and respond to complex questions and department issues from staff and the public.
Assist with and direct development, implementation, and monitoring of financial and business policies and procedures for county public assistance.
Evaluate administrative procedures and services provided to clientele and staff, and develop programs to improve services, processes, and accessibility for program recipients.
Assist Resource Center staff with scheduling.
Coordinate or develop activities with internal divisions and outside agencies.
Maintain a healthy and comfortable working environment for staff and clientele.
Coordinate and ensure regular maintenance of the Resource Center.
Coordinate daily mail pickup and delivery.
Coordinate voucher procedures for clothing and gas.
Work with the Human Services Secretary to assist with grant programs and outside agencies.
Maintain up-to-date client records, including plans, notes, forms, and related information.
Identify or contact members of high-risk or targeted groups, including minority populations, low-income populations, and pregnant women.
Contact clients in person, by phone, or in writing to ensure completion of required or recommended actions.
Distribute flyers, brochures, and other informational or educational materials to targeted community members.
Refer community members to needed health services, including Medicaid and CHP+.
Learn about services and resources available to Clear Creek County residents and direct people to those resources.
Participate in county events appropriate for families with children ages 0–21.
Provide monthly updates to supervisors.
Carry out special projects and perform other duties as assigned.