Office Administrator

Leland Management•Leesburg, FL

30d•$19 - $20•Onsite

About The Position

Leland Management is seeking a full-time Office Administrator for an onsite 55+ community in Leesburg. This role is responsible for leading the day-to-day operations of the HOA Office, ensuring a safe, clean, and welcoming environment for residents and community volunteers. The Office Administrator acts as the front-line customer service agent, handling initial inquiries via phone, walk-in, email, or other correspondence.

Requirements

Must maintain a current Florida Driver’s License.
Ability to operate and maintain professional demeanor in a fast-paced work environment.
High school diploma or equivalent.
Proficiency in English (spoken and written) is essential.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent interpersonal and communication skills to engage with a diverse community.
Computer proficiency, including Microsoft Office Suite and database management.

Nice To Haves

Additional education or relevant certifications are a plus.
Caliber Software background is a plus.
Experience at a large community association is preferred.
Previous experience in a community-oriented role or administrative position is preferred.
Cultural sensitivity and empathy to work effectively with a diverse group of homeowners.

Responsibilities

Provide friendly and efficient customer service to all inquiries, including general inquiries, new tenant and owner orientation, architectural review applications, and assessment payments.
Responsible for all office filing systems.
Track and update community work orders.
Accept ARC applications from residents and review to ensure all necessary documentation is included. Forward completed ARC applications to the architectural review committee in a timely fashion for final review.
Assist with the managing of the RV Storage Lots.
Work with the RSO team with resident support, copies, fax’s, creating work orders for residents through Caliber software, and responsible for maintaining the Architectural Review Committee Program.
Prepare material for all Board meetings (i.e. board packages and posting agendas and meeting materials in common areas.
Assist Community Association Manager in sending any communication to Residents.
Keep current Board of Directors information such as email addresses and phone numbers.
Special projects and other responsibilities as assigned by the Community Association Manager.