Office Administrator

Monarch•Raleigh, NC

13d•Onsite

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Requirements

Bachelors, High School Diploma (Required)
Supervisory Experience | Not Required

Responsibilities

Ensure that customers get the ultimate customer experience from all staff, whether in the waiting room, on the phone, or in a treatment experience; representing the organization in a positive and professional manner.
Monitor customer wait times at site and on the phone and ensure they meet or exceed benchmarks set forth by the company.
Plans, coordinates, and provides day-to-day supervision necessary to run an effective and efficient office, including work assignments, breaks, lunches, and scheduling.
Provides training to staff as needed.
Monitors performance regularly and conducts annual performance evaluations on all staff.
Collaborates with Human Resources on employee relations issues, compensation, employment policies, etc.
Work to minimize complaints by ensuring the local office and staff meet high standards in terms of customer experience, quality, and outcomes.
Handles patient questions, concerns, and complaints in a professional manner.
Serves as a mentor and role model for office staff; also providing real-time scheduling support at the front desk by booking appointments and answering the phone.
Monitors non-clinical office supply inventories and orders accordingly.
Ensures issues related to facilities management, computers, and other office equipment are resolved in a timely manner.
Maintains a safe and secure environment for patients and families.
Maintains good working relationships and effective communication both within the department and with other departments.
Maintain certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.