Office Administrator

Historic Tours of America•San Diego, CA

15h•Onsite

About The Position

The Administrative Assistant handles customer inquiries in person, on the phone, and through company email, providing information to the public according to established procedures. The customer’s first impression should be that our company has integrity and is safe and fun. You tell our story to everyone you encounter; they judge our company and all our employees by how you do their job. This position is also responsible for computer support, photocopying, filing, mailing, inventory, and other clerical duties to support the other staff members in a busy office environment.

Requirements

High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
Knowledge of administrative and clerical procedures and systems such as Microsoft word processing, Excel spreadsheets, Outlook email, managing files and records, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer.
Ability to maintain a good working relationship with customers, employees, and department staff.
Professionally maintain composure and effectiveness under pressure and changing conditions.
Must pass pre-employment MVR/background check and substance abuse testing. MVR check only if required to drive on duty.
Valid CA Driver’s License with an acceptable driving record for the past three years (if required to drive while on duty).
Have a passion for helping people and making their San Diego experience a memorable one.

Nice To Haves

High school graduate or equivalent preferred
Previous experience in clerical, secretarial, or business administration preferred.
Knowledge of Microsoft word processing, Excel spreadsheets, and Outlook email.

Responsibilities

Extend courtesy, friendliness, and hospitality in full measure to every guest.
Be knowledgeable of the company’s products and services and local tourism-related information to provide accurate information.
Answer multi-line telephone and radio to assist the public with tours and attraction information and direct calls to the appropriate person by first announcing the caller (a warm transfer). Take and deliver messages to the appropriate person.
Assist Guests with booking online reservations.
Use Google Maps to assist lost Guests and give them directions to the closest trolley stop or tourist-related information.
Handles customer inquiries in person, on the phone, and through company email.
Provides information to the public according to established procedures.
Responsible for computer support, photocopying, filing, mailing, inventory, and other clerical duties to support the other staff members in a busy office environment.

Benefits

Competitive pay and paid training: $20 per hour
Schedule: Wednesday – Sunday
All FT Employees are eligible for 2 weeks of paid vacation time
Company sponsored health and wellness plans
Paid sick time
401K plan with company matching
Fun and upbeat work environment with various award and recognition celebrations throughout the year
First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
Discounts in retail stores
Free admission to all company attractions