Office Administrator - Cool Clubs

Worldwide Golf•Scottsdale, AZ

2d•Onsite

About The Position

Cool Clubs is hiring for a full-time Office Administrator! This position will work five days per week, Monday through Saturday (Sundays off, plus one day off during the week). Customary work hours are 9:00am to 5:00pm but may be extended as work level dictates. Our Office Administrator is responsible for handling an array of front-facing duties. Some tasks include interacting with customers, answering phones, assisting fitters and scheduling fitting appointments. Throughout these interactions, they must maintain a high level of professionalism and present Cool Clubs in the best light possible.

Requirements

Excellent time management skills
Excellent phone etiquette skills
Highly organized
Proficient computer skills in Microsoft Office and Point-of-sale (POS) Systems

Nice To Haves

General knowledge of the golf industry
Retail experience
Customer service experience
Experience with TrackMan or similar launch monitor technology is a plus

Responsibilities

Greet all customers who enter the store in a friendly and welcoming way
Answer phones and manage general voicemail box
Manage [email protected] email account
Book fittings and help manage fitting calendar
Assist fitters with maintaining customer info and records
Provide service to customers during fittings (beverage, etc.)
Assist fitters with customer packets and documentation
Contact customers and manage pick-up closet
Assist with general cleanliness of the store
Fluently understand order tracking system
Provide order updates to customers as needed
Update system as needed (pick-ups, notes, etc.)
Assist with ordering front of house supplies
Help management with marketing campaigns (content, etc.)
Help fitters stay organized
Utilize all safety protocols and equipment as set forth by the employee handbook and company policies