Office Administrator

Intercity Packers Meat & Seafood•Vancouver, BC

10d•Onsite

About The Position

Intercity Packers Ltd. is seeking a full-time Office Administrator at their Richmond location. This role is responsible for providing excellent customer service to customers. The ideal candidate is self-driven, flexible, and passionate about customer service. Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the Gordon Food Service (GFS) Canada group, recognized as one of Canada's Best Employers.

Requirements

High school diploma
At least 1 year of customer service experience
Ability to stay calm under pressure
Great ability to learn and retain information
Excellent customer service skills and strong computer skills
Ability to communicate effectively in written and oral English language

Responsibilities

Receive and process orders/credits by telephone, in person, via fax, email, SPS, EDI, sales answering machines
Promotion and sales of connected, push or new product
Initiate sales by calling existing clients
Check inventory for product availability, delivery schedule, and price verification
Troubleshoot customer service issues and coordinate between internal departments such as Accounting, Assembly, Outside Sales, Dispatch, Processing or Purchasing for a positive outcome
Print pickup slips and invoices
Run and sort orders and reports for various internal and external customers/departments
Arrange for pickup of orders with correct corresponding paperwork.
Advising shortages to Sales Representatives and impute orders for appropriate substitutions
Invoice orders
Assist arrivals at Reception and the Pickup counter, process order payments and paperwork
Maintain a positive, empathetic and professional attitude towards customers at all times
Daily entry and posting of orders and credits
Commitment to Food Safety by adhering to HACCP and CFIA hygiene rules / sanitary work practices
Other duties as required

Benefits

Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
Registered Retirement Savings Plan (RRSP) Matching Program
Annual Profit Sharing Bonus
Weekly paychecks
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
Training opportunities
Annual Safety Boot Allowance Program
Full-time hours
A team-oriented work environment
Special employee discounts on meat and seafood products