Office Administrator

Propel International Bank, Inc.•San Juan, PR

22d•Onsite

About The Position

Propel Bank is a next-generation bank purpose-built to serve other banks. Backed by Propel Holdings’ 14+ years of fintech innovation, we combine the speed, technology and AI-powered infrastructure of a fintech with the regulatory rigor of a licensed bank. Licensed as an International Financial Entity (IFE) in Puerto Rico and regulated by the Office of the Commissioner of Financial Institutions, Propel Bank operates at the highest standards of compliance while enabling transformational bank-to-bank partnerships across the U.S., Canada, the U.K. and beyond. We help banks expand digital lending, modernize their capabilities and deliver faster, smarter financial solutions to their customers. Our platform is global. Our partnerships are mutual. Our standard is trust. Our mission is simple: bring fintech innovation inside the regulated banking system to create scalable, responsible financial opportunity. We are building a new world of financial opportunity, and we are just getting started. We are looking for a hands-on professional responsible for the day-to-day operations of the Puerto Rico office, ensuring an efficient, organized and well-supported workplace. This role is primarily focused on office administration and workplace operations, while also providing coordination and support across key human resources processes throughout the employee lifecycle. Working closely with the General Manager and Propel Holdings’ People and Culture team in Toronto, the Coordinator helps deliver a consistent employee and visitor experience that reflects Propel’s values and supports the company’s growth.

Requirements

3+ years of experience in office management, workplace operations, administration, human resources, or a related professional environment
Fully bilingual (English/Spanish) with oral and written proficiency in both languages
Bachelor’s degree, or an equivalent combination of relevant work experience/certifications
Eager to learn new technology and business knowledge
Proven ability to stay organized, prioritize workload, execute tasks with great attention to detail and handle multiple priorities simultaneously with project management skills
People oriented, confident, positive demeanor and ability to communicate professionally across all levels of the organization
Proficiency in Microsoft Office software including Outlook, Word, Excel and other applications
Ability to maintain strict confidentiality
Experience working in tech or high-growth environments.

Nice To Haves

Ability to identify and implement process improvements in office operations.
Experience in consumer credit, lending, or other consumer financial products.
Familiarity with AI-powered tools for insights generation, or content/communication support.

Responsibilities

Provide administrative and operational support to the General Manager to help execute key priorities and maintain efficient daily operations.
Serve as a primary point of contact for the Puerto Rico office, helping create a professional and welcoming environment for employees, visitors, and external partners.
Coordinate day-to-day office operations, including facilities support, vendor management, front desk coverage, office supplies, and resolution of workplace issues.
Plan and support logistics for meetings, events, and team gatherings, including space readiness, scheduling support, and audio/visual coordination.
Maintain administrative processes, records, and documentation, while identifying opportunities to improve efficiency and standardize office procedures as the team grows.
Partner with Propel Holdings’ People and Culture team in Toronto to support a consistent employee experience and coordinate HR-related activities in the Puerto Rico office.
Provide administrative support for People and Culture processes, serving as a liaison ensuring alignment
Triage and escalate employee inquiries, concerns and People and Culture matters as needed
Manage multiple requests in a fast-paced environment, responding with urgency, discretion, and sound judgment, and escalating more complex matters when appropriate.
Contribute to additional administration, workplace, and people-related projects as needed.