Office Administrator - Knoxville
About The Position
Southern Industries Home Improvement, a FAMILY-OWNED COMPANY and the Southeast’s premier home remodeling company with over 350 employees and offices in 5 states, is seeking an Office Administrator for its Knoxville location. With over 55 years of experience and more than 120,000 satisfied customers, the company specializes in gutters, siding, windows, doors, bathtubs, and more. The Office Administrator will perform administrative services for the assigned team and provide clerical support for service-related inquiries. This role involves interacting with customers, serving as a brand ambassador, answering phones, processing documents, entering information into systems, supporting management, handling financial transactions, coordinating inventory, completing reports, making customer calls, obtaining reviews, processing permits, collaborating with various departments, and ordering supplies.
Requirements
- High school education or equivalent required.
- Three (1) years of customer service experience with demonstrated record of complaint resolution skills.
- Must have excellent communication and active listening skills to communicate with internal and external customers.
- Must demonstrate service-oriented behaviors and solve problems as they arise.
- Must be proficient with computers, Microsoft Office Suite, and ability to learn new software.
- Must be organized, detail-oriented, and able to maintain a high level of productivity through careful time management.
Nice To Haves
- Previous experience in the Construction and/or Home Improvement industry preferred.
Responsibilities
- Interacts with customers.
- Serve as brand ambassador for internal and external customers.
- Answers phone calls in a professional manner and redirects incoming telephone traffic as appropriate.
- Collects, processes, and organizes documents.
- Ensures that all sales and production information is entered into appropriate systems.
- Provides administrative support to the General Sales Manager and Production Manager.
- Enter job-related information into Sales Force within the required timeframe.
- Receive money, reconcile the funds against jobs and make deposits into bank accounts.
- Assist Production in the receipt of trucks bringing inventory and coordinate location of delivery of products.
- Completes reports and functions to ensure job status is completed in system.
- Make customer calls to discuss scheduled appointments and update customers on status of their job.
- Obtain reviews from customers following completed jobs.
- Process and obtain required permits and business licenses.
- Collaborate with Fleet & Safety Coordinator on vehicles at your location.
- Serves as a location point of contact to collaborate with various departments to share information and ensure communication of information from headquarters to all location staff.
- Collaborate with all departments for orienting new hires.
- Responsible for returning all phone calls, voice mails and emails within 24 hours.
- Orders supplies and equipment as needed.
- Plan in-house or off-site activities, like parties, celebrations, and conferences.
- Run errands as required.
- Performs other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
