Office Administrator

NXTPoint Logistics•North Charleston, SC

9d•Onsite

About The Position

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com. Position Summary Responsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams. This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.

Requirements

Previous office experience required.
Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Excellent organization and problem-solving skills.
Good oral and written communication and interpersonal skills.
Highly motivated, self-starter with the capability of taking multiple duties and challenges.
Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Nice To Haves

College degree strongly preferred.
Experience working in a warehouse or logistics environment preferred.

Responsibilities

Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
Manage administrative processes supporting delivery execution, including updates, reschedules, documentation tracking, and record retention.
Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
Process and track returns, service requests, and shipment-related information as required.
Maintain organized records and ensure the accurate distribution and retention of operational documentation.
Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
Perform other duties and responsibilities as assigned.