Office Administrator

Global•South Point, OH

15d

About The Position

Necco has an opportunity for a career as an Office Administrator. This role provides essential administrative and operational support to our Community Behavioral Health programs by maintaining accurate staff and client records, ensuring system integrity, and coordinating day-to-day office functions. The Office Administrator contributes to compliance, quality service delivery, and a positive office environment by supporting staff, managing documentation, and maintaining organized workflows. You should be accurately described as: A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. A passionate pragmatist about the company’s success, growth, efficiency, and program quality. A courageous mutant, agile and adaptable in the face of adversity.

Requirements

Minimum 21 years of age
High School Diploma required
Minimum 3 years of experience in office administration, data entry, or billing
Valid driver’s license
State minimum auto insurance coverage
Excellent organizational, technological, written, and verbal communication skills
Ability to navigate and utilize software programs (Microsoft Office, Electronic Health Records, databases, dashboards)
Ability to enter accurate data in a timely manner
Ability to meet both scheduled and unscheduled deadlines
Successful completion of all required criminal background checks
Willingness to travel and complete required training

Nice To Haves

degree preferred

Responsibilities

Enter and maintain accurate information within all required databases
Generate reports as needed and notify team members regarding missing or incomplete documentation
Track and manage employee personnel files and complete required background checks
Upload necessary documentation into the appropriate databases in a timely and accurate manner
Track and ensure annual consents are obtained, completed correctly, and uploaded into the EHR
Enroll clients into Behavioral Health programs upon completion of required intake components
Monitor and update client statuses to reflect the most current information
Verify accuracy of information entered into the EHR and support the discharge process
Assist in tracking required assessments to ensure timely scheduling and completion
Serve as a liaison to the finance team regarding office- and program-related billing concerns
Collaborate with the Program Director, Administrative Specialists, Lead Clinician/Facilitator, HR, and other departments to ensure accurate documentation and communication
Provide outstanding customer service to clients, visitors, and staff
Coordinate internal and external communications including phone, fax, mail, and email
Assist in training/orienting new employees to documentation procedures and office processes
Help maintain office space to meet COA, State, and Federal standards, including safety and emergency preparedness
Coordinate office supply needs and general administrative tasks at the direction of the supervisor
Support offboarding tasks by gathering and processing required documentation
Maintain confidentiality of all client and employee records
Ensure staff caseloads remain accurate and up to date
Conduct ongoing site-based quantitative audits of charts in accordance with policy and procedure
Report compliance status and documentation concerns to the Program Director as requested
Assist the Risk & Safety team in preparing for audits, inspections, and site reviews (internal and external)
Understand and execute Necco’s corporate culture principles and organizational strategy
Practice ruthless pragmatism
Engage in peer-to-peer feedback
Know and live the Necco Corporate Culture Principles
Embody the three essential virtues: humble, hungry, and smart
Drive your individual performance scorecard results
Adhere to and contribute to the Necco meeting structure