Office Administrator

Changing Perceptions • Washington, DC

9d • Hybrid

About The Position

The Office Administrator serves as the first point of contact for participants, prospective participants, community partners, donors, and visitors engaging with Changing Perceptions. Reporting to the Chief Operating Officer, this role is responsible for managing front desk operations, coordinating participant intake activities, supporting executive leadership, and ensuring a welcoming, organized, and efficient office environment. The Office Administrator plays a vital role in keeping the organization running smoothly by managing communications, coordinating enrollment activities, maintaining office systems, supporting participant engagement, and providing clerical assistance to leadership and program staff. This position requires exceptional customer service skills, professionalism, strong organizational abilities, and a commitment to the mission of supporting returning citizens.

Requirements

• 2–4 years of experience in an administrative, office management, intake coordination, customer service, or executive support role.
• Experience working directly with clients, participants, customers, or community members.
• Exceptional customer service and interpersonal communication skills.
• Comfortable engaging with individuals from diverse backgrounds and circumstances with empathy, professionalism, and respect.
• Experience managing intake processes, scheduling, or participant-facing communications.
• Strong organizational skills and can manage multiple priorities simultaneously.
• Proficient in Microsoft Office Suite, Google Workspace, databases, and general office technology.
• Maintain professionalism and confidentiality when handling sensitive participant and organizational information.
• Proactive, dependable, and able to work independently with minimal supervision.
• Committed to supporting a mission-driven organization serving justice-impacted individuals.

Responsibilities

• Serve as the primary point of contact for visitors, participants, prospective participants, vendors, and community partners.
• Answer and direct incoming phone calls, emails, text messages, and inquiries in a professional and timely manner.
• Greet guests and ensure a welcoming and positive experience for all individuals entering the office.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain visitor logs and support office security procedures.
• Serve as the initial point of contact for individuals seeking services through Changing Perceptions.
• Respond to inquiries regarding program eligibility, services, enrollment requirements, and community resources.
• Conduct intake screenings and collect preliminary participant information.
• Assist prospective participants in completing required forms, documentation, and enrollment paperwork.
• Maintain accurate participant records and ensure all intake documentation is complete and organized.
• Provide administrative support to the Executive Director, Chief Operating Officer, and other leadership team members.
• Assist with scheduling appointments, meetings, and organizational events.
• Coordinate meeting logistics, including room reservations, technology setup, and refreshments as needed.
• Maintain electronic and physical filing systems to ensure accurate recordkeeping and document management.
• Ensure the office remains organized, stocked, and operational by managing office supplies and inventory.
• Coordinate with vendors, building management, and service providers regarding office needs and maintenance requests.
• Monitor shared office calendars and assist with scheduling and logistical coordination.
• Assist in maintaining office procedures and operational systems that improve efficiency and effectiveness.

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• Healthcare plans through Kaiser Permanente (up to 50% costs covered by employer)
• Vision & Dental Plans through Principal Financial (100% of costs covered by employer)
• Long-term Disability, Accidental Death and Dismemberment Insurance at $25,000 (100% of costs covered by employer)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed