Office Administrator

BORNQUIST INC•East Moline, IL

11d•$40,000 - $50,000•Onsite

About The Position

Bornquist, one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies. We believe our employees and customers will recognize us as a leader in our industry and a valuable resource! We invite you to apply to be a part of our winning team! We are an Equal Opportunity Employer: disability/veteran.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Nitro and general internet functionality required.
Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Communicating effectively verbally and in writing as appropriate for the needs of the audience.
The ability to listen to and understand information and ideas presented by others, both verbally and in writing.
The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
Strong organizational skills and attention to detail.

Nice To Haves

Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.

Responsibilities

Prepares and processes customer invoices.
Enters customer invoices online on customer portals as necessary.
Determines freight charges and adds to invoices for warehouse shipments where appropriate.
Processes credit card payments, daily cash receipts, and deposits.
Performs financial and bookkeeping tasks, including processing invoices, managing petty cash, assisting with budget tracking, and providing administrative support.
Enters customer orders for standard part numbered items and sends order acknowledgements to customers.
Enters and processes service orders for labor and start-up services.
Matches completed pick tickets to invoices for warehouse shipments.
Ensures pick tickets are processed and distributed to the warehouse in a timely manner.
Reviews order acknowledgments, enters ship dates in ERP, and matches paperwork.
Works with suppliers/vendors to expedite orders and correct information on order acknowledgements.
Works with outside and inside sales teams to ensure deadlines and customer expectations are met.
Maintains a general knowledge of taxable and non-taxable jobs to support accurate order entry, invoicing, and tax compliance.
Assembles Operation & Maintenance manuals.
Manages closed order and quote files.
Maintains the start-up/labor log.
Processes customer RMA credits, rebate credits, goodwill credits, and credits to resolve issues such as pricing disputes or shipping errors. Processes debits as necessary to correct billing errors.
Handles incoming and outgoing mail.
Assists the warehouse, as necessary, with accurately picking and packaging orders for shipment.
Matches packing lists and pick tickets to corresponding invoices.
Coordinates various customer mailings.
Orders office supplies as necessary.
Organizes and coordinates office luncheons and other office events as requested.
Works with others as necessary on special projects.
Performs other related duties as assigned by management.