Ottawa- Office Administrator

Human Resources•Ottawa, ON

2d•Onsite

About The Position

The Office Administrator manages the day-to-day administrative and time management activities for Operations. This includes calendar management, general office administration, document preparation, communications support, and other professional support. Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick. Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream. Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people. At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Requirements

At least 6 months experience in office administration.
Must be bilingual in French and English with strong communication skills in both languages.
Must be a team player, have excellent interpersonal and communication skills.
Must possess excellent knowledge on PC based systems such as Excel, Word, Outlook etc.
Must be able to work in fast paced environment.
Ability to pay attention to details.
Must be available to work on Saturdays following long weekends, as required, on a rotational basis to maintain a five-day work schedule.

Responsibilities

Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
Responsible for answering incoming calls and emails, addressing inquiries, and providing timely support to customers and internal teams.
Provide exceptional customer service.
Data entry and processing of the daily paperwork.
Main switchboard operator for incoming calls, sorting incoming mail, as well as courier packages.
Working with supervisors on a daily basis to deal with complaints.
Assist the Management team in resolving customer inquiries.
Dispatching residential calls/complaints to Route Supervisor and Drivers.
Filing and general maintenance of all office records, update daily records as well as any other general administrative duties as required.
Assisting day to day and month end in Ottawa East Yard.
Monitoring and tracking of driver’s productivity.