Office Administrator
About The Position
AssessMed is seeking an energetic, enthusiastic, and highly proactive Office Administrator to join their fast-paced team. The ideal candidate is a quick-thinking professional who thrives in a dynamic environment, easily pivots between tasks, and maintains a high level of stamina to support the physical and administrative demands of a busy medical office. AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews for over 30 years to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).
Requirements
- A Medical Office Assistant Certificate or Office Administration Diploma.
- A minimum of 1 year of relevant administrative experience, including customer service experience in a high-volume, front-counter environment within the last 5 years.
- High energy, enthusiasm, and a positive, solution-oriented attitude.
- Quick-thinking capabilities with the agility to multi-task, problem-solve on the spot, and work effectively under pressure.
- Excellent physical stamina, including the ability to stay active throughout the workday and safely lift up to 20 lbs.
- Minimum typing speed of 45 WPM.
- Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Superior communication skills, sharp attention to detail, exceptional teamwork, and the ability to build strong professional relationships while staying focused on operational results.
Nice To Haves
- Prior experience using SmartSimple is considered a strong asset.
Responsibilities
- Greet clients warmly to provide an inviting atmosphere; handle inquiries, manage front counter check-ins promptly, notify assessors, and ensure all appropriate service forms (consent and summary forms) are accurately completed, signed, and witnessed.
- Complete mandatory photo ID checks for all assessments, document the ID type on consent forms, and maintain strict confidentiality regarding personal information and personal health information (PHI).
- Answer and manage incoming calls with exceptional professionalism, accuracy, and efficiency; execute high-volume outreach including 100+ appointment reminder calls per day.
- Maintain an energetic and active presence across the office floor; seamlessly move between the front counter, clinical areas, and back-office to chaperone assessments, manage ingoing/outgoing mail, and coordinate courier services.
- Monitor office supply inventory, track usage, and place orders proactively. Frequently organize the supply room and reception areas, which includes safely lifting, moving, and stocking boxes and parcels weighing up to 20 lbs.
- Execute daily data entry, scanning, digital archiving, filing, and other administrative tasks as assigned to ensure a smooth, deadline-driven workflow.
Benefits
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
