Office Administrator

Aptive Pest Control • Austin, TX

23d • $20 • Onsite

About The Position

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a Full Time Office Administrator position located at our office in Austin, Texas . This role plays a key part in customer retention and service efficiency by managing communication, resolving concerns, and maintaining accurate records. This position is in-office only. Pay is $20 per hour.

Requirements

• At least 1–2 years of customer service or administrative support experience
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment with accuracy and efficiency
• Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite
• Strong problem-solving abilities and a customer-first mindset
• Comfortable working independently while following established processes and procedures
• High school diploma or equivalent

Nice To Haves

• Accounts receivable experience preferred
• Experience with CRM or customer service platforms (e.g. Zendesk) preferred

Responsibilities

• Partner with customers through phone, email, text, and chat to address their needs quickly and effectively, ensuring strong relationships through responsive and empathetic service
• Educate customers on service expectations, appointment details, and product offerings
• Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships
• Collaborate across departments—including technicians, RPS, and office staff—to coordinate and monitor scheduling, ensuring seamless service execution and the best possible customer outcomes
• Participate in the local inventory process, including tracking deliveries and maintaining records
• Process refunds, adjustments, and billing corrections in accordance with standard procedures, while working closely with customers to resolve payment issues and clarify billing inquiries
• Assist with general office tasks and ensure compliance with service center protocols
• Monitoring customer accounts for outstanding balances and assisting with collection efforts
• Perform other related duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED