Office Administrator - Req ID: 4121

Denali Water Solutions•Conroe, TX

1d•Onsite

About The Position

Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers be more resilient, and reducing society’s reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and businesses, millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today! Office Administrator Location: Conroe, TX Employment Type: Full-Time Position Summary We are seeking a dependable, organized, and customer-focused Office Administrator to support daily office operations at our Conroe, Texas location. This position serves as an important point of contact for customers, sales representatives, dispatch, production, and management. The ideal candidate is bilingual in English and Spanish, communicates professionally, maintains strong attention to detail, and can manage multiple priorities in a fast-paced environment. This role requires accuracy, responsiveness, and the ability to work effectively both independently and as part of a team. Essential Duties & Responsibilities Customer Service & Order Processing Answer incoming telephone calls and respond professionally to customer and sales inquiries. Monitor and respond to customer and sales communications received by email. Enter customer orders accurately and within established timeframes. Provide customers with timely and accurate information regarding orders, products, availability, and deliveries. Process walk-in customer transactions and payments. Maintain a professional and welcoming office environment. Resolve customer concerns when possible and escalate complex issues to the appropriate manager. Dispatch & Delivery Coordination Work closely with the dispatch team to coordinate customer deliveries. Communicate order details, delivery requirements, and scheduling updates accurately. Assist with resolving delivery conflicts, scheduling issues, and order discrepancies. Keep customers and appropriate team members informed of changes or delays. Inventory & Reporting Monitor inventory levels and notify the appropriate personnel when inventory is low. Maintain accurate records related to orders, transactions, inventory, and office activities. Prepare and complete reports, documentation, and other assignments by established deadlines. Review information for accuracy and correct discrepancies promptly. Administrative Support Provide clerical and administrative support to the Office Manager, Production Manager, and Supervisors. Assist with data entry, filing, recordkeeping, document preparation, and general office organization. Coordinate information between customers, dispatch, production, sales, and management. Perform additional administrative duties and special projects as assigned.

Requirements

Bilingual in English and Spanish is required.
Strong verbal and written communication skills in both languages.
Proficiency in Microsoft Office, including Excel and Word , and the ability to learn other computer applications.
Candidates will be required to complete a computer proficiency assessment.
Strong organizational, time-management, and multitasking abilities.
Excellent attention to detail and commitment to accurate data entry.
Strong customer service and problem-solving skills.
Ability to work independently with limited supervision and collaborate effectively with a team.
Ability to maintain professionalism when handling competing priorities and challenging customer situations.

Nice To Haves

At least two years of administrative, office support, order-entry, or customer-service experience in a fast-paced environment.
Previous experience supporting dispatch, production, manufacturing, transportation, or distribution operations.
Experience processing customer transactions and payments.
Familiarity with inventory tracking, delivery scheduling, and order-management systems.

Responsibilities

Answer incoming telephone calls and respond professionally to customer and sales inquiries.
Monitor and respond to customer and sales communications received by email.
Enter customer orders accurately and within established timeframes.
Provide customers with timely and accurate information regarding orders, products, availability, and deliveries.
Process walk-in customer transactions and payments.
Maintain a professional and welcoming office environment.
Resolve customer concerns when possible and escalate complex issues to the appropriate manager.
Work closely with the dispatch team to coordinate customer deliveries.
Communicate order details, delivery requirements, and scheduling updates accurately.
Assist with resolving delivery conflicts, scheduling issues, and order discrepancies.
Keep customers and appropriate team members informed of changes or delays.
Monitor inventory levels and notify the appropriate personnel when inventory is low.
Maintain accurate records related to orders, transactions, inventory, and office activities.
Prepare and complete reports, documentation, and other assignments by established deadlines.
Review information for accuracy and correct discrepancies promptly.
Provide clerical and administrative support to the Office Manager, Production Manager, and Supervisors.
Assist with data entry, filing, recordkeeping, document preparation, and general office organization.
Coordinate information between customers, dispatch, production, sales, and management.
Perform additional administrative duties and special projects as assigned.