Office Administrator/Lead Coordinator
About The Position
HomeStory Doors is hiring an Office Administrator / Lead Coordinator to help keep our Chicagoland business organized, responsive, and running smoothly. This role is especially important because you will help manage and track Home Depot leads. That means you will make sure new customer inquiries are followed up with quickly, appointments are scheduled properly, notes are accurate, and every lead is moved through the process with care and urgency. You will help protect the customer experience, support the sales and installation teams, and keep the daily office workflow moving.
Requirements
- 2+ years of experience in office administration, customer service, scheduling, lead coordination, sales support, or office management.
- Highly organized and strong with follow-through.
- Communicate well by phone, email, and text.
- Ability to manage multiple priorities without losing track of the details.
- Comfortable using computers, email, calendars, spreadsheets, CRM systems, billing systems, and customer databases.
- Experience tracking leads, scheduling appointments, managing customer follow-up, or supporting a sales or service team.
- Professional, calm, and helpful with customers.
- Ability to work independently and take ownership of responsibilities.
- Attention to detail and ability to keep accurate records.
- Dependable, punctual, and accountable.
Nice To Haves
- Experience in home improvement, construction, remodeling, doors, windows, trades, field services, or a similar industry is strongly preferred.
Responsibilities
- Manage, track, and follow up on Home Depot leads and other customer inquiries.
- Contact customers by phone, email, and text to schedule appointments and help move leads forward.
- Keep lead records, customer notes, appointment details, and follow-up activity accurate and up to date.
- Schedule customer consultations, measure appointments, installations, service visits, and follow-up calls.
- Confirm appointments and coordinate schedules with customers, installers, measure techs, sales team members, and management.
- Support customer billing, invoices, deposits, balances, and payment-related questions.
- Answer customer calls, emails, and messages in a professional and timely manner.
- Help customers with questions, scheduling changes, project updates, and basic support needs.
- Maintain accurate customer files, job records, billing documents, and project details.
- Support the Manager with daily office administration, reporting, communication, and operational follow-up.
- Help identify open items, missed follow-ups, unscheduled jobs, incomplete paperwork, or customer issues that need attention.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
