Lead Office Administrator

Fidelity Memorial Group Corp•Richmond, VA

4d•Onsite

About The Position

The Lead Office Administrator will support the administrative functions of a local funeral home or brand. This role involves a variety of tasks to ensure smooth operations, including record keeping, supply management, assisting funeral directors, and administering local HR processes.

Requirements

Proficiency in funeral home software.
Ability to process and scan documents.
Experience with making deposits and collaborating with administrators.
Skills in ordering supplies and conducting inventory counts.
Familiarity with funeral and cemetery-related forms (death certificates, obituaries).
Experience in preparing video tributes.
Ability to receive and pay local invoices.
Experience collecting, scanning, and filing employee credit card receipts.
Ability to update software.
Skills in maintaining an organized work area.
Experience in preparing printed materials for services.
Knowledge of local Human Resources (HR) processes, including new hire paperwork and maintaining employee files.
Ability to verify pre-need sales licenses.
Experience updating company websites with obituaries.
Ability to place obituaries in newspapers.
Willingness to perform light cleaning and set-up for visitations and services.
Ability to become a notary public (company will pay the fee).

Responsibilities

Process and scan contracts and forms into funeral home software to maintain proper records.
Make deposits as needed and collaborate with corporate administrator.
Order supplies for the office and complete inventory counts.
Assist funeral directors in preparing and/or overseeing all funeral/cemetery-related forms, including death certificates, obituaries, video tributes, etc.
Receive and pay local invoices, as directed by the General Manager or Location Leader.
Collect, scan, file employee credit card receipts and help update software, as needed.
Maintain an organized, structured and efficient work area.
Assist funeral directors in preparing printed materials for services (i.e., memorial folders, programs, bookmarks, register books).
Administer local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.) in cooperation with H.R. and Corporate Administrator.
Update company website with current obituaries and ensures obituaries are placed in requested newspapers.
Perform light cleaning, setting-up the funeral home for visitations & services.
Notarize documents, as needed (the fee to become a notary will be paid for by the Company).