Office Administrator II

Capital Farm Credit • Lubbock, TX

2d • Onsite

About The Position

An intermediate level position responsible for basic office administration, loan accounting, content management, and other loan administration work. Supports business development efforts by providing excellent and knowledgeable customer service as a first line of contact via face-to-face interactions and/or telephone conversations. Communicates with external parties and internal departments involved in the customer and loan relationship.

Requirements

• High school diploma or equivalent
• Three (3) to four (4) years of general office/clerical experience and/or customer service experience.
• Accounting/financial systems.
• Office equipment and systems used for the storage and retrieval of business information.
• Standard records management and file classification practices, including electronic.
• Property insurance, crop insurance and flood insurance documentation.
• Professional, oral, and written correspondence principles.
• Microsoft Office applications.

Responsibilities

• Assists office staff with various routine, and sometimes complex loan administrative and servicing duties as directed.
• Performs general office duties primarily consisting of routine repetitive tasks of organizing and maintaining electronic files and records.
• May facilitate communication with third party vendors for office maintenance.
• Under minimal direction and oversight, accurately performs data entry from standardized source documents.
• Performs general tasks such as sorting and delivering mail to appropriate personnel and ordering and maintaining office supply inventory.
• Provides excellent customer service on a consistent basis by greeting customers, answering phones and customer inquiries, and facilitating communication between internal departments and external parties. Works with senior staff to research and resolve issues.
• Monitors and documents requirements for collateral insurance, crop insurance, flood insurance, title insurance, deeds of trust, and UCC financing statements based on company procedures. Works with internal departments and external parties to finalize and certify loans.
• Processes loan payments, disbursements, and related tasks necessary to service loan portfolio.
• Conducts appropriate searches within various systems as required for borrowing entities.
• Reviews results to ensure compliance related to entity tax status and OFAC standings.
• Maintains a general understanding of UCC filings, lien search requirements and expiration dates.
• Under minimal oversight, uses computer systems to assist in intermediate level activities such as preparing reports and accounts payable invoicing.
• May perform general data entry requiring accuracy.
• Establishes and maintains electronic file management systems on a routine basis with accuracy and minimal supervision.
• Ensures compliance with established procedures regarding document retention.
• Demonstrates basic knowledge of cooperative structure, patronage program, and CFC product offerings.
• Demonstrates foundational knowledge and use of multiple systems and programs used in lending and office administration.

Benefits

• Incentive Program: Company-wide, goals-based rewards.
• Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10-12 paid holidays annually.
• Retirement: 401(k) with up to 9% employer contribution/match.
• Health Coverage: Affordable medical, dental, and vision plans.
• Parental Leave: 8 weeks of paid parental leave.
• Life & Disability Insurance: Employer-paid coverage.
• Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED