Office Administrator / Customer Service Representative

US605•Carmel, IN

1d•Onsite

About The Position

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US605 is actively seeking an Office Administrator / Customer Service Representative to join us full time. The Office Administrator / Customer Service Representative is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. The Office Administrator / Customer Service Representative is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers. While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Requirements

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Nice To Haves

Experience with design and/or production at a print or sign shop is preferred.

Responsibilities

Accurately processes callers through the phone system.
Transferring calls, parking calls on the answering service and paging.
Identifies the customer and his/her project through a few questions: What project are you working on today? Do you have an account with us?
Quotes turnaround from the “standard turnaround chart”.
Follows up on estimates and orders.
Handles cash, check, or credit card transactions and deposits at front counter.
Notifies customers when order is completed.
Handles customer complaints, forwards to management when appropriate.
Maintains front counter cleanliness, preparedness checklist.
Maintains front counter filing systems.
Logs new customer contacts for future follow up.
Maintains customer artwork files.
Takes complete messages for team members.
Refers customers to inside sales rep when appropriate.
Trains to become competent back-up during holidays and illnesses.
Interact with clients in person, over the phone, via email, messaging, etc.
Understand AlphaGraphics’ products, services, capabilities, & pricing.
Understand Competitor's products, services, capabilities, & pricing.
Generating customer orders/invoices
Answering customer phone calls/emails
Working with vendors/suppliers to complete projects
Ordering products/supplies
Soliciting new business
Estimating projects
Supporting team members