Office Administrative Assistant

BOB SMITH PLUMBING • Pompano Beach, FL

1d • $40,000 - $55,000 • Onsite

About The Position

Bob Smith Plumbing is seeking an energetic, accountable, and hospitable Office Administrative Assistant to be the first point of contact for customers and the backbone of daily office operations. This role is crucial in supporting the operations team and ensuring a warm, professional customer experience. The ideal candidate will take pride in their work, stay organized under pressure, and contribute to a team that values doing things right.

Requirements

• A genuine hospitality mindset — you understand that how you make people feel matters as much as what you do
• Strong accountability: you own your responsibilities, follow through, and don't wait to be reminded
• Excellent communication skills — clear, professional, and warm whether on the phone, in person, or in writing
• Ability to prioritize and stay organized in a fast-moving office environment
• A quick learner who is comfortable picking up new systems and processes — we'll train you on the tools we use
• Self-motivated and proactive — you spot what needs to be done and you do it
• Previous experience in a customer-facing, administrative, or office support role

Nice To Haves

• Experience with Florida permitting processes is a strong plus but not required

Responsibilities

• Serve as the first point of contact for customers — by phone, email, and in person — delivering a hospitality-first experience that reflects our brand standard
• Handle inbound and outbound calls with professionalism, warmth, and urgency — scheduling, dispatching, and following up as needed
• Support the operations team with administrative tasks including filing, document management, data entry, and record keeping
• Assist with the permitting process for plumbing projects, including organizing documentation, submitting applications, and tracking permit status with local Florida municipalities
• Coordinate communication between office staff and field technicians to keep jobs moving and customers informed
• Manage scheduling and calendar coordination to ensure efficient job flow
• Maintain a clean, organized, and professional office environment
• Provide flexible support to administrators and leadership as business needs evolve

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed