Office 365 Engineer - Outlook Mail Administration & Development
About The Position
Job Description Support Tasks Responsible for all Office 365 Help Desk Ticket Management and Resolution Meet 95% SLA for all Incidents and Requests Work with Deskside / ITSC / MSP to ensure all tickets are triaged correctly and cross train Look at ticketing trends to identify possible issues that require engineering solutions Represent Messaging and Mobility teams on Daily Ops Call Represent Messaging and Mobility teams on relevant Incident calls Administrative Tasks Create/Update ITKB articles for Help Desk Create/update SOP for MSP Create/update Runbook Submit Change Requests for all required change activity Speak for change requests on Change Review Meetings Swivel Chair with vendors to submit requests Test changes before and after implementation Messaging Specific Tasks Work with cyber ops team to maintain mail hygiene Maintain DNS records for mail routing Working with other teams to ensure Outlook/add-in functionality Managing provisioning process on mailboxes / shared mailboxes / DLs / Conference rooms Creation and Office 365 / Azure groups Project Tasks Act as the SME for all Office 365 Technology related elements of a project Work together with Management in all relevant project deliverables
Requirements
- 5+ years in relevant Office 365 Technology-related administration and development.
Nice To Haves
- Relevant Bachelor's degree preferred.
Responsibilities
- Responsible for all Office 365 Help Desk Ticket Management and Resolution
- Meet 95% SLA for all Incidents and Requests
- Work with Deskside / ITSC / MSP to ensure all tickets are triaged correctly and cross train
- Look at ticketing trends to identify possible issues that require engineering solutions
- Represent Messaging and Mobility teams on Daily Ops Call
- Represent Messaging and Mobility teams on relevant Incident calls
- Create/Update ITKB articles for Help Desk
- Create/update SOP for MSP
- Create/update Runbook
- Submit Change Requests for all required change activity
- Speak for change requests on Change Review Meetings
- Swivel Chair with vendors to submit requests
- Test changes before and after implementation
- Work with cyber ops team to maintain mail hygiene
- Maintain DNS records for mail routing
- Working with other teams to ensure Outlook/add-in functionality
- Managing provisioning process on mailboxes / shared mailboxes / DLs / Conference rooms
- Creation and Office 365 / Azure groups
- Act as the SME for all Office 365 Technology related elements of a project
- Work together with Management in all relevant project deliverables
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What This Job Offers
Job Type
Full-time
Number of Employees
1,001-5,000 employees
