Offer Quality Engineer

Schneider Electric•St. Louis, MO

65d•Onsite

About The Position

For this U.S. based position, the Offer Quality Engineer is responsible for identifying and eliminating quality risks that can impact customer satisfaction and quality. The Offer Quality Engineer must collaborate with their SE colleagues to understand, mitigate and eliminate these risks wherever they occur in the product lifecycle, thereby assuring “end-to-end” product quality. The Offer Quality Engineer plays a crucial role in maximizing the customer experience by supporting quick and effective responses to field quality issues when they arise to assure minimal disruption to our valued customer base. This position requires an engineer with strong systems knowledge, solid communication skills, and ability to work effectively in a highly matrixed organization comprised of technical professionals.

Requirements

Bachelor's degree in Engineering discipline is required.
Knowledge of mechanical, electrical, and control system is a plus.
Experience in handling multiple problems and working on cross-functional project teams
Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis and statistical software (e.g. Minitab) experience, etc.
Lean/Six Sigma and ASQ certification a strong plus
Must be self-motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience.
Willingness to travel up to 10% to domestic and international locations
Position to be located in Saint Louis (US)

Responsibilities

Assure correct quality KPI’s (key process indicators) and targets are developed for the Cooling product lines, that they are comprehended by all SE personnel working on these products, and that solid functional plans are in place to meet the KPI targets.
Analyze monthly field failure information and collaborate with engineering, vendors, supply chain and manufacturing, and field services to identify areas for improvement in the design, manufacture, delivery, and installation of Cooling offers.
Initiate, assign, and manage PRBs (problem investigations) to understand the root cause of field quality problems, and monitor their progress through the 8D problem solving process. Give highest priority to safety related problems, and manage them through the Offer Safety Alert Comitee process.
Perform Technical Expert (TEX) analysis and create written reports upon customer request
Create Field Service Bulletins to inform service and support teams of issue resolutions
Support Customer Care, Sales, and Zone Quality teams to quickly address customer issues, and act as point of escalation for CCC L4 (Cooling Global Service Team) into the Cooling Line of Business for customer issue resolution. As necessary, engagement directly with the end customer may be required.
Provide best practices and knowledge sharing throughout Schneider Electric quality network.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits