Off Premise Manager

ISLANDS RESTAURANTS LLC•Carlsbad, CA

3d•$85,000 - $85,000•Onsite

About The Position

The Off Premise Manager is responsible for driving growth, profitability, and operational excellence across Islands Restaurants’ off premise business, including third-party delivery marketplaces, native online ordering, catering, and takeout. This role leads cross-functional initiatives spanning strategy, analytics, partner management, and operational execution to deliver a consistent, high-quality guest experience across all digital and off premise channels. This position requires a highly collaborative and analytical individual who thrives in a fast-paced environment and can effectively balance strategic initiatives with hands-on execution.

Requirements

Bachelor’s degree in Marketing, Business, Hospitality, eCommerce, or related field preferred
4–6 years of experience in digital commerce, off premise, restaurant operations, delivery marketplaces, or related fields
Experience working with third-party delivery platforms such as DoorDash, Uber Eats, and Grubhub required
Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations
Experience managing digital menus, promotions, pricing, and marketplace merchandising preferred
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
Detail-oriented with strong problem-solving abilities and operational mindset
Ability to work independently while thriving in a collaborative team environment

Responsibilities

Develop and execute strategies to grow sales and profitability across all off premise channels including DoorDash, Uber Eats, Grubhub, catering, and native ordering platforms
Support long-term off premise roadmap development, including platform optimization, new channel opportunities, and operational enhancements
Identify opportunities to improve guest acquisition, retention, frequency, and average check through pricing, promotions, and merchandising strategies
Partner with Marketing to develop and execute off premise campaigns, promotions, and seasonal initiatives
Support growth and operational execution of catering initiatives, including platform partnerships, menu optimization, and restaurant adoption
Evaluate emerging marketplace trends, technologies, and digital guest behaviors to inform future strategy
Serve as the primary point of contact for third-party delivery and catering partners
Manage day-to-day relationships with delivery marketplace account teams and external vendors
Monitor marketplace performance including rankings, visibility, promotions, menu accuracy, and operational metrics
Coordinate testing and rollout of new platform features, integrations, and programs
Conduct regular audits of menus, pricing, imagery, modifiers, hours, and brand standards across all platforms
Partner with Restaurant Operations and IT teams to optimize the end-to-end off premise guest experience from ordering through fulfillment and handoff
Identify and resolve operational friction points related to order accuracy, packaging, fulfillment timing, cancellations, refunds, and guest satisfaction
Support restaurant teams through issue resolution, communication, and process improvements related to off premise execution
Own reporting and analysis for key off premise KPIs including sales, profitability, order accuracy, fulfillment times, cancellations, guest ratings, refunds, and marketplace performance
Monitor and optimize channel profitability, including commission structures, promotional spend, menu pricing, and operational costs
Analyze data trends to identify opportunities for growth, optimization, and operational improvement
Build and maintain performance reporting for leadership and cross-functional stakeholders
Evaluate pricing, promotional, and merchandising initiatives through testing and performance analysis to optimize ROI and guest engagement
Present actionable recommendations grounded in data and business insights