OEM Sales and Applications Coordinator

FNA Group • Pleasant Prairie, WI

5h • Onsite

About The Position

FNA Group is a world-class manufacturer of consumer and industrial pressure washers and outdoor power equipment, with acclaimed brands like Simpson, Delco, and CRX, and exclusive licenses with DeWalt, Stanley Black & Decker, and Craftsman. FNA is experiencing dynamic growth and seeks an energetic, multi-tasking, problem-solving OEM Sales and Applications Coordinator to join its Power Division. This role offers long-term growth opportunities in OEM sales, customer account management, and program leadership. The primary objective is to support the execution and coordination of OEM customer programs by enhancing communication, operational responsiveness, customer support, and cross-functional alignment. This position aims to improve customer experience, program visibility, execution consistency, and operational scalability, supporting the growth of customer programs and hybrid power system initiatives. This position is 100% onsite.

Requirements

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple projects, priorities, and customer requests in a fast-paced environment.
• Strong customer relationship and follow-up skills with a proactive, solution-oriented mindset.
• Technical aptitude and ability to understand customer applications, product requirements, manufacturing processes, and systems integration concepts.
• Ability to coordinate effectively across commercial, engineering, production, purchasing, logistics, and operational teams.
• Strong attention to detail with the ability to maintain organization across multiple active customer programs.
• Bachelor's degree preferred, but equivalent experience, technical background, organizational capability, and business acumen will also be considered.
• Excellent customer service and communication experience in customer-facing environments.

Nice To Haves

• Hands-on technical or mechanical experience with small engines, power equipment, construction equipment, or related products preferred.
• Experience working in construction, project coordination, field operations, manufacturing, or related operational environments preferred.
• Experience in OEM manufacturing, technical sales support, project coordination, customer service, or related business functions preferred.
• Experience with ERP systems, customer portals, Microsoft Office, and project tracking tools preferred.

Responsibilities

• Support the Director of OEM Sales in managing and executing OEM customer programs, project coordination, customer communication, and order management.
• Serve as a central communication and coordination point between customers, sales, engineering, purchasing, production, logistics, and factory operations to ensure customer requirements, project timelines, and order fulfillment are managed effectively.
• Support the day-to-day management of OEM customer accounts, ongoing customer programs, and project coordination activities.
• Participate in customer meetings, program review discussions, and ongoing customer relationship and account management activities.
• Manage customer portals, documentation uploads, forecasting information, and customer-required reporting activities.
• Work cross-functionally with engineering, purchasing, production, logistics, quality, and factory operations teams to support customer programs and operational execution.
• Track program milestones, prototype builds, engineering deliverables, production schedules, and customer requirements.
• Maintain communication flow between commercial and operational teams to ensure alignment on customer expectations and project timing.
• Coordinate order management activities, shipment tracking, and customer delivery communication.
• Coordinate with logistics and supply chain teams regarding shipment schedules, inventory timing, and customer delivery requirements.
• Maintain organized customer records, program documentation, project tracking tools, and related commercial documentation.
• Support customer-facing technical coordination activities related to OEM products, hybrid power systems, and customer applications.
• Organize and communicate customer technical information, specifications, and program requirements across internal teams.
• Support the preparation of customer-facing technical and commercial documentation as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level