OEM Quality Engineering Supervisor

Daimler Truck•Detroit, MI

3d•Onsite

About The Position

The OEM Quality Engineering Supervisor provides technical and operational leadership for OEM customer quality activities across multiple OEM truck manufacturing facilities. This role serves as the primary liaison between manufacturing plants, customers, engineering, and quality organizations to ensure rapid containment, inspection, repair, and resolution of product defects impacting OEM customers. The position provides leadership for field quality activities, customer complaint management, campaign execution, defect containment, and corrective action implementation while maintaining a strong focus on customer satisfaction and continuous improvement. This position is intended for candidates with a formal engineering background and demonstrated capability to resolve complex technical quality issues in a high-volume commercial vehicle or powertrain environment.

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Automotive Engineering, or a closely related engineering discipline required.
Minimum 5 years of progressive engineering experience in quality engineering, manufacturing engineering, product engineering, field quality, customer quality, powertrain systems, commercial vehicle systems, or related technical roles.
Experience leading cross-functional problem-solving activities and corrective action implementation.
Demonstrated ability to apply advanced engineering judgment to diagnose complex mechanical, electrical, manufacturing, assembly, and system-integration defects in a customer production environment.
Strong understanding of quality management systems, root cause analysis, and defect containment processes.
Proficiency interpreting engineering specifications, design intent, manufacturing process requirements, diagnostic data, quality records, and production test results to determine containment scope and corrective action requirements.
Demonstrated leadership experience supervising technical teams or quality personnel.
Experience with complex technical analysis, independent engineering judgment, and resolution of advanced quality, manufacturing, powertrain, and customer-interface issues
Ability to serve as a technical subject matter expert for OEM quality engineering concerns, including defect containment, failure mode evaluation, root cause analysis, corrective action validation, and cross-functional engineering communication.
Ability to travel regularly to OEM customer locations and manufacturing plants.

Nice To Haves

Experience supporting Class 8 truck, powertrain, engine, transmission, axle, or commercial vehicle manufacturing.
Advanced knowledge of quality and engineering tools including 8D, PFMEA, DFMEA, control plans, SPC, process capability, MSA, PPAP, APQP, fault-tree analysis, boundary diagrams, process audits, and corrective action effectiveness validation.
Experience managing campaigns, field actions, warranty investigations, or customer complaint resolution.
Master's degree in Engineering or related technical discipline preferred where the role requires deeper technical investigation, system-level analysis, or leadership of complex customer-facing quality issues.
Bilingual proficiency (English/Spanish) preferred for support of Mexico-based operations.

Responsibilities

Apply engineering principles to evaluate engine, powertrain, electrical, mechanical, aftertreatment, chassis interface, and manufacturing-related quality concerns at OEM truck plants.
Interpret technical drawings, engineering specifications, build records, test data, torque records, fault codes, diagnostic results, and manufacturing process documentation to support defect investigation and containment decisions.
Perform technical assessment of failure modes, suspect populations, risk-based containment needs, repair strategies, and validation requirements for customer-impacting quality issues.
Translate complex technical findings into clear action plans for technicians, plant teams, engineering groups, suppliers, and OEM customer representatives.
Directly supervise and develop Quality Service Technicians (QSTs) supporting OEM truck plants.
Establish priorities, provide technical guidance, and ensure effective execution of inspections, containment activities, and repair actions.
Monitor workload distribution and resource requirements across multiple customer locations.
Manage technician performance, training, safety compliance, and professional development.
Lead investigation and resolution of OEM customer complaints related to engines, powertrain components, and associated systems.
Coordinate cross-functional teams consisting of Product Engineering, Manufacturing Engineering, Supplier Quality, Manufacturing, Supplier Management, Product Development, and Operations to identify technical root causes, define engineering-based containment plans, and implement verified corrective actions.
Provide timely communication and status updates to customers and internal leadership regarding quality concerns and resolution activities.
Ensure customer concerns are documented, tracked, and resolved through established quality processes.
Manage containment activities for quality spills affecting OEM truck plants.
Direct field inspections, audits, rework activities, and product evaluations to prevent defective products from reaching customers.
Verify effectiveness of containment and corrective action measures through follow-up audits and validation activities.
Drive issues to closure utilizing structured engineering problem-solving methodologies, including 8D, 5-Why, fault-tree analysis, statistical analysis, process capability review, measurement system evaluation, and verification of corrective action effectiveness.
Lead planning, execution, and closure of OEM quality campaigns and field containment activities.
Develop suspect populations and coordinate inspection and repair strategies.
Track campaign progress, repair completion rates, parts consumption, and overall campaign effectiveness.
Communicate campaign status, risks, and recovery plans to customers, plant leadership, and senior management.
Ensure campaign documentation, reporting, and lessons learned are properly maintained.
Coordinate shipment of replacement parts, tools, inspection equipment, and repair materials to truck plants and customer locations.
Ensure required resources are available to support containment actions and campaign execution.
Work with logistics, warehouses, suppliers, and production teams to expedite critical materials when necessary.
Analyze quality performance trends and customer feedback to identify emerging issues and systemic opportunities for improvement.
Develop and present quality metrics, campaign updates, and customer complaint summaries to leadership.
Support continuous improvement initiatives aimed at reducing defects, improving customer satisfaction, and strengthening manufacturing quality systems.
Participate in audits, customer visits, field investigations, and launch readiness activities.