OEM Field Service Representative

CAMP Systems International, Inc. • Montreal, QC

3h • Onsite

About The Position

CAMP Systems International is growing! Come join us! We are currently in search of an OEM Field Service Representative working with our Helicopter Partners. The primary responsibilities of the successful candidate will relate to the partnership manager role. You will be responsible for on-site engagement with a key CAMP partner, building the strategic relationship, capturing key information, and coordinating with CAMP operations and management to drive revenue to CAMP. Success will require the ability to build strong relationships with key partner personnel.

Key job responsibilities will include delivering presentations and demonstrations to articulate features and differentiators of the CAMP service. Additionally, you must be able to understand a customer or prospect’s business operations, and then suggest solutions that address their pain points by taking advantage of the many ways in which CAMP can deliver value. You will drive CAMP customer satisfaction by developing an understanding of customer requirements and working cross-functionally with Product, Operations, and Sales to develop solutions to support customer needs. There will be some travel involved.

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience
• At least 5-7 years’ experience in aviation maintenance, aviation management, technology engineering, consulting or professional services or an equivalent combination of these. Preferably with Helicopters.
• Knowledge of regulatory requirements including regulations pertaining to Air Carriers
• Experience performing needs assessments and making recommendations based on the discovered requirements.
• Must be an active, and positive team member.
• Ability to be self-sufficient, and self-reliant: Schedule time and travel, handle workload, and plan/organize accordingly.
• High level ability to present and interact with clients.
• English fluency is a must, fluency in Italian or French is a bonus.
• Proficient in Microsoft Office suite

Nice To Haves

• Experience working for a Part 91, 135 or 145 organization.
• Certification as an A&P (desired) and/or IA with experience utilizing the privileges of this certification.
• Experience using maintenance tracking applications. CAMP/Cescom/Avtrak/CMP experience a plus.
• Prior instructor or training provider experience

Responsibilities

• Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a key CAMP partnership.
• Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues.
• Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service.
• Identify opportunities to improve the relationship with this key partner, drive new business, and enhance our value.
• Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services.
• Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution.
• Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications.
• Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers.
• Draft and deliver targeted presentations.
• Record, manage and track customer issues through final resolution.
• Perform post-resolution follow-ups of customer issue requests.

Benefits

• Commitment to creating a diverse environment
• Affirmative action and equal opportunity employer – vets/disabled
• Commitment to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level