OEM Factory Technical Representative - Great Lakes
About The Position
As our OEM Factory Technical Representative, you’ll be the boots‑on‑deck expert for Seakeeper Ride—supporting OEM partners across the Great Lakes region and wherever else the work takes you in the Northeast. You’ll tackle installs, commissioning, training, and troubleshooting head‑on, helping bring vessel control to life while keeping our partners confident and our product dialed in. You’ll make an immediate impact to our customer experience by: Owning OEM integrations and installations from planning through execution, Providing OEM partners with technical training, supporting successful future installations, Acting as the go-to technical contact for regional customers providing fast and effective troubleshooting support by phone and email, Performing full installations and acting as the lead for hands‑on mechanical and electrical aspects for demonstration and training, Running sea trials and commissioning while documenting system performance, Relaying field insights and customer feedback to engineering to drive continuous improvement, Maintaining a company vehicle, including preventative maintenance, mileage reporting, and overall presentation of the vehicle with pride and accountability, Representing Seakeeper Ride with uncompromising standards for safety, quality, and professionalism.
Requirements
- High School Diploma or equivalent
- A minimum of 2 years of experience as a marine technician
- Reside in the Great Lakes region of the United States with a willingness to travel the majority of the time
- Proficient in using Microsoft Office products including Outlook, PowerPoint, and Word
- A constant positive, professional, and customer-centric attitude
- Self-motivated, professional, responsive, resourceful and flexible
- Strong verbal and written communication skills
- Possess and maintain a valid driver’s license
- Ability to obtain a passport, lift 70+ pounds, drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours), and work on extended business trips including some nights and weekends
- Ability to work in confined areas (such as engine rooms, equipment spaces, bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
- Be fluent in the English language (verbal & written)
Nice To Haves
- Experience working with OEMs in a factory support role
- Bilingual in English and Spanish
- Degree from a college or technical school
- NMEA and ABYC certifications
- Previous experience with creating documentation, technical writing, promoting process improvement, managing processes, and problem-solving
- Captain’s License
Responsibilities
- Owning OEM integrations and installations from planning through execution
- Providing OEM partners with technical training, supporting successful future installations
- Acting as the go-to technical contact for regional customers providing fast and effective troubleshooting support by phone and email
- Performing full installations and acting as the lead for hands‑on mechanical and electrical aspects for demonstration and training
- Running sea trials and commissioning while documenting system performance
- Relaying field insights and customer feedback to engineering to drive continuous improvement
- Maintaining a company vehicle, including preventative maintenance, mileage reporting, and overall presentation of the vehicle with pride and accountability
- Representing Seakeeper Ride with uncompromising standards for safety, quality, and professionalism
Benefits
- On-the-job training will be provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
