OEM Factory Technical Representative - Great Lakes
About The Position
As an OEM Factory Technical Representative, you will be the on-site expert for Seakeeper Ride, supporting OEM partners in the Great Lakes region and potentially other areas in the Northeast. Your role will involve handling installations, commissioning, training, and troubleshooting to ensure successful integration of vessel control systems. You will be responsible for owning OEM integrations and installations from planning to execution, providing technical training to partners, and serving as the primary technical contact for regional customers, offering prompt troubleshooting support via phone and email. Additionally, you will perform full installations, lead mechanical and electrical aspects for demonstrations and training, conduct sea trials and commissioning with documentation of system performance, and relay field insights to the engineering team for product improvement. You will also be responsible for maintaining a company vehicle and representing Seakeeper Ride with high standards of safety, quality, and professionalism.
Requirements
- High School Diploma or equivalent
- A minimum of 2 years of experience as a marine technician
- Reside in the Great Lakes region of the United States with a willingness to travel the majority of the time
- Proficient in using Microsoft Office products including Outlook, PowerPoint, and Word
- A constant positive, professional, and customer-centric attitude
- Self-motivated, professional, responsive, resourceful and flexible
- Strong verbal and written communication skills
- Possess and maintain a valid driver’s license
- Ability to obtain a passport
- Ability to lift 70+ pounds
- Ability to drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours)
- Ability to work on extended business trips including some nights and weekends
- Ability to work in confined areas (such as engine rooms, equipment spaces, bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
- Be fluent in the English language (verbal & written)
Nice To Haves
- Experience working with OEMs in a factory support role
- Bilingual in English and Spanish
- Degree from a college or technical school
- NMEA and ABYC certifications
- Previous experience with creating documentation, technical writing, promoting process improvement, managing processes, and problem-solving
- Captain’s License
Responsibilities
- Owning OEM integrations and installations from planning through execution
- Providing OEM partners with technical training, supporting successful future installations
- Acting as the go-to technical contact for regional customers providing fast and effective troubleshooting support by phone and email
- Performing full installations and acting as the lead for hands‑on mechanical and electrical aspects for demonstration and training
- Running sea trials and commissioning while documenting system performance
- Relaying field insights and customer feedback to engineering to drive continuous improvement
- Maintaining a company vehicle, including preventative maintenance, mileage reporting, and overall presentation of the vehicle with pride and accountability
- Representing Seakeeper Ride with uncompromising standards for safety, quality, and professionalism
Benefits
- On-the-job training will be provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
