OEM Customer Service Coordinator

Titan Specialty - Formerly The Carlstar Group•Aiken, SC

3d•$55,000 - $60,000•Onsite

About The Position

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success. We’re seeking an OEM Customer Service Coordinator to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency.

Requirements

High School diploma or GED required
Minimum 3 years of experience in a customer service environment
Experience in a B2B environment preferred
Strong customer service and relationship-building skills
Strong communication skills, both verbal and written
Able to prioritize and multi-task in fast-paced environments
Analytical with strong problem-solving abilities
Collaborative team player; works well cross-functionally
Customer-focused with strong interpersonal skills

Nice To Haves

Associate degree preferred

Responsibilities

Act as the day-to-day point of contact for OEM customers
Respond to inbound calls and emails regarding orders, products, and delivery inquiries
Build strong customer relationships through timely, professional communication
Record and manage customer requests, including complaints, returns, credits, and special inquiries
Process and manage customer orders with accuracy and attention to detail
Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing
Ensure timely and accurate execution of orders to meet customer requirements
Support transportation coordination and logistics-related activities
Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.)
Collaborate with internal departments to meet customer specifications and delivery expectations
Support sales personnel with issue resolution and customer follow-ups
Enter and manage customer quality and warranty claims
Work with customers and internal teams to resolve service and product issues
Ensure timely resolution and communication of claim status
Prioritize and manage multiple tasks while meeting department goals
Identify process improvement opportunities to enhance customer experience
Maintain accurate records and documentation of customer interactions
Other duties as assigned