OEM Customer Return Coordinator

Woodward L'Orange•Rockford, IL

8d•Onsite

About The Position

The OEM Returns Coordinator plays a vital role in maintaining the flow of OEM returns back to our customers. The leading candidate will work with each value stream daily to develop an OEM returns priority plan.

Requirements

Technical Capability: Performs scheduling, inventory, routing updates, and all necessary ERP transactions to ensure flow of product.
Troubleshooting: Identifies gap-to-standard and resolves or escalates them per standard processes/procedures.
Skilled in diagnosing and resolving complex issues that arise during warranty processing.
Anticipates potential issues and proactively identifies solutions.
Mechanical Aptitude: Demonstrates understanding of mechanical systems and components.
Solid understanding of full scope of assembly/repair and overhaul process.
Team Communication: Communicates effectively with team members, supervisors and cross-functional teams to support workflow and escalate immediate issues.
Champions Woodward's Core Values.
Time Management: Proactively prioritizes time to complete assigned tasks within established schedules.
Recognizes potential impact to efficiency and collaborates with applicable members to resolve.
Lean Mindset: Follows lean practices such as 5S and waste reduction.
Identifies inefficiencies and suggests improvements.
Supports and participates in lean initiatives and principles and drives a culture of continuous improvement.
Production Systems: Understands and adheres standardized work and escalates when cannot be followed.
Actively participates the daily management system.
Computer Skills: Uses basic software (e.g., email, spreadsheets, data entry tools) to complete tasks.
Leverages specialized software where applicable.
Attention to Detail: Ensures precision in tasks to maintain high quality standards.
Follows instructions precisely and checks work for accuracy.
Collaboration: Works cooperatively with team members to support overall team objectives and workflow.
Works well with team members and accepts feedback.
Collaborates across teams, shares knowledge, and supports team goals.
Builds strong cross-functional relationships and fosters a collaborative culture.
All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce.
The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Responsibilities

Receives, processes, and schedules incoming product.
Creates and tracks work orders, maintains status in operating system.
Follows standard process to meet customer expectations.
Communicates with appropriate members and cross-functional teams to perform analysis and determine work scope for product.
Accurately gathers and evaluates data, changes and maintains records per operating standards.
Adheres to 5S principles by keeping workstations clean, organized, and free of unnecessary items.
Follows established guidelines to ensure tools, materials, and equipment are properly stored and maintained.
Adheres to all established safety protocols, procedures, and regulatory requirements; maintains mindfulness of self and surrounding work area to promote a safe working environment.
Performs scheduling, inventory, routing updates, and all necessary ERP transactions to ensure flow of product.
Identifies gap-to-standard and resolves or escalates them per standard processes/procedures.
Skilled in diagnosing and resolving complex issues that arise during warranty processing.
Anticipates potential issues and proactively identifies solutions.
Demonstrates understanding of mechanical systems and components.
Solid understanding of full scope of assembly/repair and overhaul process.
Communicates effectively with team members, supervisors and cross-functional teams to support workflow and escalate immediate issues.
Champions Woodward's Core Values.
Proactively prioritizes time to complete assigned tasks within established schedules.
Recognizes potential impact to efficiency and collaborates with applicable members to resolve.
Follows lean practices such as 5S and waste reduction.
Identifies inefficiencies and suggests improvements.
Supports and participates in lean initiatives and principles and drives a culture of continuous improvement.
Understands and adheres standardized work and escalates when cannot be followed.
Actively participates the daily management system.
Uses basic software (e.g., email, spreadsheets, data entry tools) to complete tasks.
Leverages specialized software where applicable.
Ensures precision in tasks to maintain high quality standards.
Follows instructions precisely and checks work for accuracy.
Works cooperatively with team members to support overall team objectives and workflow.
Works well with team members and accepts feedback.
Collaborates across teams, shares knowledge, and supports team goals.
Builds strong cross-functional relationships and fosters a collaborative culture.

Benefits

All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays, including floating holidays.
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts
Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave