OD/Referring Provider Liaison
About The Position
The OD & Referring Provider Liaison is responsible for developing and strengthening referral relationships between external optometrists, community providers, and Acuity Eye Group ophthalmology practices. This role ensures clear communication, seamless referral processes, and strong clinical partnerships that expand patient access while supporting coordinated care across optometry and ophthalmology. The liaison serves as a relationship manager, educator, and operational bridge between referring providers and surgical practices. Success in this role is measured by growth in referral volume, provider engagement, referral quality, and overall partnership strength.
Requirements
- Bachelor’s degree in Healthcare Administration, Business, Communications, or related field
- 3+ years experience in healthcare liaison, provider relations, or medical practice outreach
Nice To Haves
- Experience working with optometry practices
- Experience working with ophthalmology practices
- Experience working with surgical specialties
- Knowledge of ophthalmology / optometry referral workflows
Responsibilities
- Develop and maintain strong relationships with community optometrists and referring providers
- Serve as the primary external point of contact for provider questions, referral support, and collaboration
- Conduct regular in-person visits to referral partners
- Identify opportunities to strengthen OD–MD collaboration
- Support growth of referrals for Cataract surgery, Retina care, Glaucoma management, Oculoplastics, and Specialty ophthalmology services
- Work with practices to ensure referral pathways are efficient and patient access is timely
- Assist providers with appropriate referral protocols and scheduling processes
- Facilitate communication between referring providers and AEG practices
- Ensure clinical updates, surgical outcomes, and care plans are communicated back to referring providers
- Support practices in maintaining high-quality provider communication standards
- Educate external providers on Surgical capabilities, Specialty services, Referral criteria, and Co-management protocols
- Coordinate Provider education events, Clinical roundtables, and Continuing education opportunities
- Track referral activity, engagement, and trends across the assigned territory
- Identify growth opportunities and referral gaps
- Provide regular reporting on provider engagement and referral patterns
- Identify new referring providers in the community
- Participate in Local healthcare events, Provider education forums, and Professional society meetings
- Support strategic initiatives to expand patient access through provider partnerships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
