OCS Specialist

TransMedics • Houston, TX

6d • Hybrid

About The Position

The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during and after transplantation. This position is responsible for, but not limited to, completing rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA. The specialist will apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies. When not on OCS call days, the specialist will perform assigned tasks during standard working hours, either remotely from home or as assigned. These tasks include managing inventory & shipments, assisting with lab trainings, participating in R&D activities, assisting with establishing launch points, and participating in medical and scientific conferences and meetings. The role also involves communicating regularly with Organ Management Phone Support to relay real-time updates, communicating OCS utilization activities and users’ feedback, annual recertification on all organ platforms, and timely submission of post-case documentation and preparation/presentation of case reviews. Additionally, the OCS Specialist will provide customer support as needed, such as hospital in-services and refresher training, and perform other assigned TransMedics tasks.

Requirements

• Must be able to lift 75lbs up and down stairs.
• Must be fully vaccinated (and boosted, when eligible) against respiratory viruses including but not limited to Influenza and COVID-19.
• Ability to work on call 24 hours per day, 7 days per week, for 15 days per month (including holidays/weekends).
• Ability to fly domestically to clinical sites within and outside of home regions to perform OCS support as assigned.
• BSN or BS degree in combination with equivalent medical experience.
• 2+ years’ experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.

Nice To Haves

• Proficiency with Microsoft Office Suite and virtual meeting platforms.
• Highly flexible and willing to support sites as needed within and across regions.
• Detail oriented with strong organizational skills.
• Strong problem-solving skills.
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
• Excellent customer interaction skills.
• Works calmly and professionally under pressure.
• Enthusiastically works in a fast-paced environment while managing multiple tasks.

Responsibilities

• Complete rigorous hands-on training and OCS certification across all organ platforms.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
• Manage inventory & shipments on a weekly basis.
• Assist with Lab Trainings.
• Participate in R&D activities in lab.
• Assist with establishing launch points.
• Participate in medical and scientific conferences and meetings.
• Communicate regularly with Organ Management Phone Support to relay real-time updates while supporting ongoing OCS cases.
• Regularly communicate OCS utilization activities and users’ feedback.
• Complete annual recertification on all organ platforms.
• Timely submission of post case documentation and preparation/presentation of case reviews.
• Provide customer support as needed (e.g. hospital in-services & refresher training).
• Perform other TransMedics tasks and duties as assigned/required.

Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan
• bonuses
• equity
• paid time off
• wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree