OCS Specialist

TransMedics, Inc.•Ann Arbor, MI

8d•$100,900 - $125,900

About The Position

The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport before, during, and after transplantation. The role requires rigorous hands-on training and certification across all organ platforms, followed by support for organ retrieval, preservation, transport, and assessment in accordance with TransMedics protocols and policies. On OCS call days, the specialist provides support for clinical cases, communicates real-time updates to Organ Management Phone Support, and submits post-case documentation and prepares case reviews. During non-call days, the specialist performs assigned work during standard working hours, remotely from home or as assigned. Duties may include inventory and shipment management, lab training and R&D support, establishing launch points, customer support, and participation in medical and scientific meetings. The role requires annual recertification, travel to clinical sites, and availability for a 24-hour on-call rotation for 15 days per month, including weekends and holidays.

Requirements

BSN or BS degree in combination with equivalent medical experience.
At least 2 years’ experience in ICU, ECMO, Cath Lab, OR, Transplant, or ED.
Ability to lift 75 pounds up and down stairs.
Must be fully vaccinated, and boosted when eligible, against respiratory viruses including but not limited to Influenza and COVID-19, subject to legally required accommodations.
Ability to work the stated 24/7 on-call rotation, including holidays and weekends.
Ability to fly domestically to assigned clinical sites within and outside of home regions.

Nice To Haves

Proficiency with Microsoft Office Suite and virtual meeting platforms.
Highly flexible and willing to support sites as needed within and across regions.
Detail oriented with strong organizational skills.
Strong problem-solving skills.
Outstanding interpersonal and communication skills, with the ability to work collaboratively and build rapport with internal and external contacts.
Excellent customer interaction skills.
Ability to work calmly and professionally under pressure.
Enthusiasm for working in a fast-paced environment while managing multiple tasks.

Responsibilities

Complete rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, MA.
Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
During non-call days, perform assigned tasks during standard working hours, remotely from home or as assigned.
Manage inventory and shipments on a weekly basis.
Assist with lab trainings.
Participate in R&D activities in the lab.
Assist with establishing launch points.
Participate in medical and scientific conferences and meetings, inside or outside the US.
Communicate regularly with Organ Management Phone Support to relay real-time updates while supporting ongoing OCS cases.
Regularly communicate OCS utilization activities and users’ feedback.
Complete annual recertification on all organ platforms.
Submit post-case documentation in a timely manner and prepare and present case reviews, with support and review from a senior colleague, following OCS use.
Provide customer support as needed, including hospital in-services and refresher training.
Perform other TransMedics tasks and duties as assigned or required.
Work on call 24 hours per day, 7 days per week, for 15 days per month, including holidays and weekends.
Fly domestically to clinical sites within and outside of home regions to perform OCS support as assigned.