OCRP Case Manager (3528)

COMMUNITY HOUSE MENTAL HEALTH AGENCY•Seattle, WA

19d•Hybrid

About The Position

Community House Mental Health Agency (CHMHA) provides supportive services in Seattle and King County for individuals with severe and persistent mental illness, emphasizing a welcoming and valued environment for each client. The Diversion Case Manager is an integral part of a team delivering outpatient behavioral health services and community support within an assigned diversion program. This role focuses on providing treatment and care coordination tailored to client needs, managing treatment plans, progress notes, and collaborative reviews for an assigned caseload, and offering support to all clients as part of the care team. CHMHA prioritizes work-life balance and offers comprehensive support and unique benefits to its employees.

Requirements

Bachelor’s degree in social science or other related field, may consider candidates who have 2+ years of relevant experience serving adults with severe and persistent mental illness and/or in diversion services in lieu of degree
Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensure
Successfully pass criminal background check before hire date
Obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire
Hold a valid license for 1 year with clean driving record to use agency vehicles
Have legible handwriting and ability to do simple mathematics
Able to navigate and comprehend charts in electronic medical record
Able to work independently and within a team
Able to communicate information and ideas so others will understand
Able to exchange accurate information in these situations
Able to perform duties outlined above within reasonable accommodations

Nice To Haves

Credentialing as a Certified Peer Counselor is acceptable and preferred for FHARPS program

Responsibilities

Serve as Primary Case Manager for assigned caseload, including advocating for and coordinating client needs and services; ensuring Service Plans, Crisis Plans, and other documentation are completed on time and kept up-to-date, as applicable; and providing consistent contacts, skills training, and care coordination to work towards goals of the client, program, and contract
Coordinate with relevant internal and external departments to coordinate client referrals, ensure timely intake into program, and develop individualized plans
Collaborate with care team to ensure all clients access needed treatment, support, case management, and appointments, including transportation to external providers
Outreach to client in their homes or where they are staying in the community to assess living situation and stability, and provide treatment interventions when necessary
Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
Complete daily documentation in electronic medical record on client interactions for billable and non-billable activity, medications dispensed where applicable and assigned, and other required documentation, ensuring an interaction and subsequent documentation are completed for all assigned caseload at least twice monthly
Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
Participate in discharge planning and written summaries of treatment as needed for client referral and releases of information
Provide immediate crisis intervention and resolution as needed
Always maintain client and staff confidentiality
Providing appropriate levels of treatment, skills training, and assistance are provided to clients in managing mental health symptoms and developing skills and insight to manage symptoms
Partnering as a team to deliver current programming and fill vacant position duties
Working collaboratively with larger outpatient team of providers to support client in actively working towards treatment goals
Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
Maintaining and documenting in client charts and program trackers following agency, county, state, and federal guidelines
Providing and receiving input as part of client’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
Facilitating regular group and individual activities, encounters, and specialized client events, such as outings and holiday gatherings
Providing After Hours crisis intervention with enrolled clients, when assigned: Answering all incoming calls and making contact within 2 hours of first call
Provide crisis response for clients referred by Crisis Connections
Complete assessments, such as mental status, safety, danger to self and others, etc, as appropriate for the situation
Coordinate with other professionals, including care team, emergency room, social workers, police, family, etc. to determine least restrictive resolution
Provide all clinical information regarding the crisis to treatment team by 9am on the next working day and complete documentation per required timelines
Performing other duties as assigned