OCONUS Seat Service Technician

Leidos•Reston, VA

2d•Onsite

About The Position

This role is for a highly motivated and skilled PC Refresh Technician to support the Naval Enterprise Network (NEN) OCONUS portion of the NGEN-R Service Management, Integration, and Transport (SMIT) Contract. This exciting opportunity is in Naples, Italy, where you will contribute to the End User Hardware as a Service (EUHWaaS) task order in the Far East. You will be part of a team that provides Information Technology support to the U.S. Navy, contributing to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible. Your efforts will directly contribute to the Navy’s overall mission, ensuring readiness, bolstering security, and optimizing operational success.

Requirements

Bachelor’s degree in IT or related field, and 2 years related experience; additional years of related experience may be substituted in lieu of a degree.
Must be a U.S. Citizen and possess an active DoD Secret Clearance.
Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
Familiarity with imaging and deployment tools (e.g., MECM or similar).
Familiarity with data migration and backup procedures.
Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
Knowledge of network configurations and security protocols.
Ability to work independently and in a collaborative, team-oriented environment.

Nice To Haves

ITIL Foundations v3 or v4 Certification.
Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
Strategic thinker with a results-oriented mindset.
High attention to detail and accuracy.
Problem-solving skills and a proactive approach to challenges.

Responsibilities

Support the deployment of new hardware as a service devices (desktops, laptops, peripherals) as part of the EUHWaaS task order. This includes system imaging, software installation, configuration, and data migration.
Configure systems per baseline image specifications, ensuring all new devices are set up with the required applications, operating systems, and security setting in accordance with Government policies.
Maintain detailed records of the refresh process in remedy tickets, adhering to all work instructions for ticket management.
Complete break-fix actions for EUHW devices, adhering to all work instructions and documenting work in remedy tickets.
Complete seat returns for EUHW devices, adhering to all work instructions and documenting work in remedy tickets.
Communicate with regional lead(s) and on-site end-user POCs to execute system replacements, break-fix actions, and device returns.
Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
Support completing all actions within the timeframe required by Service Level Requirement (SLR).