OCM Lead

Allied Consultants, Inc.•Austin, TX

1d•Hybrid

About The Position

Allied Consultants, Inc is seeking an experienced OCM Lead to play a key role within a high-impact technical services team. The client is implementing the Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) financial system and requires Organizational Change Management (OCM) and agency transition support services. The OCM Lead will focus on ensuring a successful transition for over 200 state agencies and institutions of higher education by concentrating on clarity, competence-building, and participation at the agency level. The selected candidate will work alongside the client's OCM team to support agency coordination, communications, and readiness for the CAPPS STARR implementation, acting as a structured OCM liaison throughout testing, training, and transition activities.

Requirements

Experience in gathering business requirements for large projects
Work independently in a diverse team environment with on-site and remote team members.
Strong written, verbal, and interpersonal communication skills.
Knowledge of project management methodologies.
Experience with large-scale ERP or enterprise system implementations in a coordination or change management capacity.
Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
Experience with change management coordination across a large, geographically distributed stakeholder population.
Experience supporting UAT, Train-the-Trainer, or End User Training coordination activities for a major system implementation.
8 years of experience in organizational change management, including direct experience designing/executing stakeholder engagement plans, readiness assessments, agency communications for large-scale technology implementations or enterprise system transitions.
5 years of extensive experience executing project-level change strategies, including the measurement of change readiness and long-term sustainability.
5 years of experience designing and conducting Business Readiness Assessments for large-scale technology transitions, including establishing baselines and producing executive-level readiness reports across a multi-agency population.
5 years of experience leading and managing a change management team or coordination staff in a senior or lead capacity, including directing work, setting priorities, and ensuring quality of deliverables across the engagement.
5 years of experience developing executive-level communications and governance frameworks for complex, multi-stakeholder technology transitions.
5 years of experience applying structured change management frameworks, such as Prosci ADKAR, ACMP CCMP, or equivalent, to support adoption and readiness outcomes on large-scale ERP or statewide system implementations.
5 years of experience managing structured activities across multiple concurrent workstreams, including tracking participation and engagement data, producing status and readiness reports, escalating risks, preparing pre-milestone summaries for project leadership.
3 years of direct experience working within/supporting Texas state agencies/Texas public institutions of higher education on large-scale enterprise system or ERP implementations, including agency-facing communications/stakeholder engagement/readiness, or transition.

Nice To Haves

Functional experience with CGI Advantage software, or equivalent application.
Experience with client’s statewide financial systems (USAS, TINS, SPA, or CAPPS), including production support, implementation, or statewide deployment activities.
Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.

Responsibilities

Perform highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS STARR Program.
Support agency coordination, communications, and readiness as a structured liaison to state agencies.
Maintain familiarity with client-approved CGI OCM, training, and testing deliverables.
Participate in client-led OCM and training team meetings, and select client-led testing coordination meetings.
Establish and maintain a structured engagement model for interfacing with designated agency points of contact.
Coordinate communications to agencies related to testing, training, and transition activities.
Track agency readiness inputs, including participation levels and escalation topics, and synthesize them for client review.
Facilitate feedback loops between agencies and client to surface readiness gaps, questions, and change impacts.
Reinforce client-approved guidance, timelines, and expectations to agency stakeholders.
Own the change management methodology and readiness planning framework for this engagement and direct OCM Coordinators in its execution.
Support the client in defining agency-level readiness expectations across testing, training, and transition milestones.
Develop change and readiness artifacts (e.g., readiness checklists, agency communications, Q&A content).
Monitor and report on agency readiness risks and themes across the agency population.
Conduct structured Business Readiness Assessments at defined project milestones.
Oversee client’s UAT readiness strategy and ensure OCM Coordinators have the direction and tools needed to support agency participation.
Coordinate agency communications related to UAT schedules, roles, and expectations.
Support agencies in understanding UAT objectives, participation responsibilities, and escalation pathways.
Attend client-led UAT coordination meetings as a standing participant.
Track agency participation and UAT completion as a readiness indicator.
Support coordination of UAT-related artifacts and guidance.
Establish and oversee the Train-the-Trainer coordination approach, providing direction to OCM Coordinators.
Support client in coordinating communications related to TTT schedules, materials, and trainer expectations.
Reinforce roles and responsibilities of agency trainers and client-provided training resources.
Assist with the dissemination and clarification of training materials.
Collect and summarize agency feedback related to training preparedness and common issues.
Establish the End User Training (EUT) coordination approach and ensure OCM Coordinators are equipped to manage logistics and agency outreach.
Support client in coordinating EUT logistics, including scheduling, participant communications, and access to training environments.
Assist agencies in understanding EUT expectations, role-based training pathways, and how to access client-developed training materials.
Track EUT participation and completion rates as a pre-go-live readiness indicator.
Collect and summarize agency feedback following training delivery.
Own the communications strategy for this engagement, ensuring that all agency-facing communications are consistent, client-approved, and aligned to the overall OCM approach.
Support the development and distribution of client-approved communications to agencies.
Coordinate recurring updates related to testing, training, and transition milestones.
Support Frequently Asked Questions (FAQ), talking points, and change-related messaging.
Maintain a log of agency communications and escalations for traceability.
Provide defined reporting to support visibility into agency readiness and transition risks.
Direct and oversee the work of OCM Coordinators, including setting work priorities, reviewing deliverables and reports, and ensuring quality and alignment with client direction.
Identify and elevate systemic risks and issues within each dimension for client awareness and decision-making.
Produce pre-milestone readiness summaries in advance of key project events.
Support client in defining an agency-facing governance model appropriate to the nature of this engagement.
Provide a weekly status report to the client Contract Manager summarizing work completed, work in progress, and planned activities for the following week.
Perform other related Work as assigned.