Ocean Rewards Representative- Loyalty- Full Time

Ocean Casino Resort•Atlantic City, NJ

10d•Onsite

About The Position

The Ocean Rewards Representative is responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information for the Players Club. This role involves providing high-level guest service, explaining and enrolling customers into the Loyalty Card program, and maintaining awareness of property-wide promotions and events. The representative may also perform duties of a Special Events Representative and assist at Headliner Shows.

Requirements

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be able to lift/push/pull up to 25 lbs
Ability to communicate with customers and team members in a clear and concise manner
Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.
Ability to effectively communicate in English

Nice To Haves

High school diploma or equivalent GED preferred

Responsibilities

Provide high level of guest service by greeting all guests individually and pleasantly with a positive, pleasant and cheerful demeanor.
Answer all questions by guests and input their information into the database.
Understands and explains Loyalty Card programs and rewards to team members and customers.
Enrolls customers into the Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program.
Maintain awareness of, and effectively communicates to other staff, property-wide/company promotions, events and programs.
Will perform the duties of a Special Events Representative based on business needs. This includes but is not limited to assisting in guest registration, set-up, close out, and on-site execution of Special Events.
Will assist at Headliner Shows, assist guests with entry by scanning tickets, giving directions, etc.