Ocean Import Agent

Expeditors•Ellenwood, GA

1d•Onsite

About The Position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors has 19,000 trained professionals across more than 350 locations worldwide and is a Fortune 500 company with globally unified systems. This role involves managing the ocean import process, ensuring smooth and timely freight flow, accurate data entry, and timely billing. The position requires exceptional customer service, job execution, reliability, collaboration, and communication skills. Employees are expected to participate in training and pursue professional development. The company culture emphasizes 10 core attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Requirements

Bachelor's degree or equivalent experience required
6 months experience in Ocean Import
Effective interpersonal skills
Good computer skills (Excel, Word, PowerPoint)
Ability to type 45 words per minute
Attention to Detail
Fluent in English

Responsibilities

Review and action daily workflow responsibilities, including turning over to truckers (FCL Firms Codes) and entering FTX for all containers within 48 hours of COB.
Review and update Delivery Notes within SOPs upon occurrence.
Action or delegate any customer service emails same-day upon occurrence.
Ensure smooth and timely freight process flow according to Expeditors' operational procedures.
Follow customer's standard operating procedures and proactively notify customers of any issues.
Consistently meet KPI standards as per company's procedures.
Ensure accurate and timely data entry into operational systems according to Expeditors' operational procedures and customer requirements.
Monitor exception reports for quick data integrity resolution.
Invoice customers the expected charges timely and accurately according to Expeditors and customer requirements.
Properly provision service provider charges to avoid reserves.
Follow proper credit approval processes to minimize risk and protect the company.