Ocean Import Agent

Expeditors•Ellenwood, GA

10h•Onsite

About The Position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. This role involves managing the ocean import process, ensuring smooth and timely freight flow, accurate data entry, and timely billing. The position requires exceptional customer service, job execution, reliability, collaboration, and communication skills, aligning with the company's 10 cultural attributes. Continuous personal growth and development are also emphasized.

Requirements

Bachelor's degree or equivalent experience required
6 months experience in Ocean Import
Effective interpersonal skills
Good computer skills (Excel, Word, PowerPoint)
Ability to type 45 WPM
Attention to Detail
Fluent in English

Responsibilities

Review and action daily workflow responsibilities, including turning over FCL firms codes to truckers within 48 hours of COB and entering FTX for all containers.
Review and update Delivery Notes within SOPs.
Action or delegate any customer service emails same-day.
Ensure smooth and timely freight process flow according to Expeditors' operational procedures.
Follow customer's standard operating procedures and proactively notify customers of any issues.
Consistently meet KPI standards, as per company's procedures.
Ensure accurate and timely data entry into operational systems according to Expeditors' operational procedures and customer requirements.
Monitor exception reports for quick data integrity resolution.
Invoice customers the expected charges timely and accurately according to Expeditors and customer requirements.
Properly provision service provider charges to avoid reserves.
Follow proper credit approval processes to minimize risk and protect the company.