Ocean Freight Operations Coordinator - Exports

Toll Group

2d•Hybrid

About The Position

This role can be based in either Melbourne or Sydney. As an Ocean Freight Operations Coordinator - Exports, you will play a key role in the smooth execution of our end-to-end ocean freight export operations. Supporting export and domestic transport activities, you will ensure accurate documentation, seamless cargo movement, and proactive coordination with both internal teams and external partners. Your attention to detail and operational mindset will help maintain service excellence while driving efficiency across daily freight operations.

Requirements

2+ years’ experience in ocean freight export operations, with openness to entry-level candidates who have relevant training or exposure.
Foundational knowledge of customs and maritime regulations, with the ability to apply compliance principles in day-to-day operations.
Familiarity with freight management systems and confidence using Microsoft Office tools to support operational tasks.
Strong organizational capability and attention to detail, enabling accurate, reliable work in a fast-paced environment.
Ability to work effectively under pressure in deadline-driven settings while maintaining service and accuracy.
Team-oriented, proactive, and customer-focused mindset, with a genuine willingness to learn and take on varied operational responsibilities.
Must be entitled to work in Australia.
Prepared to undertake pre-employment checks including a criminal history check and medical.

Nice To Haves

Openness to entry-level candidates who have relevant training or exposure.

Responsibilities

Coordinating end-to-end ocean freight shipments across import and export activities, including bookings, documentation, and cargo movement.
Liaising effectively with shipping lines, freight forwarders, customs brokers, transport providers, and customers.
Ensuring accurate documentation and compliance requirements, including bills of lading, customs declarations, and regulatory obligations.
Tracking shipments, maintaining accurate records, and updating freight management systems such as CargoWise One.
Managing customer inquiries, providing timely updates, and communicating delays or changes clearly.
Assisting with invoicing, cost entry, and general administrative tasks to support efficient workflows.