Ocean Freight Manager - Houston, TX
About The Position
Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational leader. In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking. With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the National Operations team to achieve exceptional results. As the Ocean Freight Manager, you oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as a primary escalation point for any exceptions. Conduct regular performance evaluations and proactive monitoring to identify and implement improvements.
Requirements
- Required skill set, education requirements, and experience
Responsibilities
- Owns the P&L within the specific area of control
- Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint/escalation management
- 3rd or 2nd escalation point depending on local structure for customer complaints and special requests/inquiries and works with internal teams toward resolution
- Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
- Ensure that teams adhere to the Global standard processes when executing shipments
- Build and manages supplier relationships to optimize service delivery and profitability
- Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement
- Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives
- Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
- Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
- Drive GP maximization with the team through tight financial control
- Develop and maintain business relationships with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
