Ocean Export - Customer Service Representative
About The Position
Get a job that will train you, help you grow, invest in you and your future. Check out OOCL! Its not just a job, it's a career. This is not your typical face to face, retail customer service job. No sales. We have a separate team for that. OOCL offers 90 DAYS of paid, on the job training to prepare you for this role! If you want to learn about international business and the transportation and logistics arm of world trade, the Ocean Export - Customer Service Representative position is the perfect opportunity for you! OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Requirements
- Customer Service Experience
- Attention to detail, excellent verbal and written communication skills
- Capable of managing multiple tasks simultaneously
- Knowledge of Microsoft Office Suite
- 0-25+ years of experience welcome!
Responsibilities
- Respond to customer inquiries for export cargo both via email and telephone
- Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
- Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
- Promote utilization of OOCL online tools
Benefits
- A Competitive Salary DOE and Overtime (when available)
- 401k Retirement Plan AND Pension Plan
- Paid Vacation days
- Paid separate sick days
- Paid Personal days off
- Medical, Dental, and Vision Insurance
- Excellent Growth and Advancement Opportunities
- Friendly, Clean, Business Casual Office Environment
- Referral bonuses available
- Bi-Weekly pay
- Tuition Assistance after 12 months
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
