Occupational Health Team Lead

Abbott • Kansas City, MO

4d • $21 - $41 • Onsite

About The Position

Abbott is a global healthcare leader. We have an opportunity for the role of Occupational Health Team Lead within our Toxicology division based out of Kansas City, MO and this is an onsite role. Abbott Toxicology is a leading provider of drug and alcohol testing solutions, helping employers, laboratories, and government agencies promote safer workplaces and communities through innovative screening products and services. As the Occupational Health Team Lead, you’ll have the chance to lead and develop a team supporting occupational health service events, clinic follow-up activities, and data management processes. You'll serve as the primary escalation point for operational issues while helping drive quality, productivity, and service excellence.

Requirements

• High School diploma or equivalent.
• Ability to successfully perform the essential functions of both the Occupational Health Coordinator and Data Entry Representative roles.
• Ability to complete cross-training across all Occupational Health department functions within 30 days of assuming the Team Lead role.
• Demonstrated experience coordinating work, training others, or providing operational guidance within a customer support, healthcare operations, or administrative environment.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• Experience leading, mentoring, or training team members in an operations or service environment.
• Experience handling escalated customer, clinic, or account-related issues through resolution.
• Experience monitoring team performance, workloads, and operational metrics.
• Ability to quickly learn new systems, processes, and regulatory requirements.
• Proven ability to work independently, prioritize competing responsibilities, and drive results.

Responsibilities

• Provide day-to-day leadership, coaching, and direction for Occupational Health Coordinators and Data Entry Representatives supporting occupational health service events.
• Serve as the subject matter expert for departmental procedures, ensuring work is completed accurately and consistently.
• Train and onboard new team members, monitor progress, and provide ongoing performance feedback.
• Assign and prioritize work to support service levels, quality standards, and operational goals.
• Act as the first point of escalation for clinic account issues, coordinating resolution and communicating outcomes to clients.
• Partner with management to identify process gaps, operational risks, and opportunities for continuous improvement.
• Monitor team productivity, documentation quality, and follow-up activities to ensure timely issue resolution.
• Identify backlog trends and workflow challenges, providing recommendations to improve efficiency.
• Document, track, and escalate unresolved concerns to management as appropriate.
• Participate in client calls and support efforts to address service-related questions and concerns.
• Support cross-functional initiatives and other departmental projects as assigned.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED